Guest Services Representative
1 month ago
We are seeking an experienced Guest Services Representative to join our team at Payman Club. As a Front Desk Assistant, you will be responsible for providing exceptional service to our guests, handling check-ins and check-outs, and maintaining accurate records. This is a dynamic role that requires strong communication and problem-solving skills.
Responsibilities
- Greet and assist guests upon arrival, resolving any issues promptly
- Process check-ins and check-outs, ensuring all necessary information is collected and recorded accurately
- Maintain up-to-date records of bookings and payments in our Property Management System
- Handle guest inquiries and respond to their needs in a timely manner
- Collaborate with housekeeping staff to ensure rooms are clean and tidy
- Participate in daily cleaning tasks, including replenishing linens and supplies as needed
What We Offer
- Competitive salary: £21,000 - £23,000 per annum
- Opportunity to develop your customer service and communication skills
- Flexible working hours, including weekend shifts and holiday cover
- Annual leave allowance: 20 days per year
- Supportive team environment with opportunities for growth and development
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