Technical Support Specialist

4 weeks ago


Falkirk, Falkirk, United Kingdom Buzz Group Limited Full time

About the Role:

We are seeking a skilled Field Service Engineer to join our team at Buzz Bingo. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our gaming machines.

Key Responsibilities:

  • Carry out routine maintenance and repairs on gaming machines, including electrical, mechanical, and software-related issues.
  • Provide technical support to our venues, ensuring minimal downtime and optimal machine performance.
  • Collaborate with our team to identify and implement process improvements, enhancing our overall service delivery.
  • Develop and maintain a thorough understanding of our gaming machine operations, including IT hardware and slot machine maintenance techniques.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

Requirements:

  • Previous experience in a similar role, preferably within the gaming or casino industry.
  • Excellent communication and interpersonal skills, with a customer-focused mindset.
  • Ability to work non-standard hours, including evenings, weekends, and holidays, as required.
  • Valid driver's license (maximum three points).

About Us:

Buzz Bingo is a leading gaming operator, committed to delivering exceptional customer experiences. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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