Customer Support Specialist
3 weeks ago
At dormakaba, we are seeking a skilled Customer Support Specialist to join our team in Falkirk. This role involves dealing with internal and external customer enquiries regarding parts and components for our systems. You will be responsible for taking orders via email or phone, as well as handling customer credit enquiries, stock queries, and other product-related tasks.
We are looking for someone with excellent communication and organisational skills, who is able to keep up to date with our latest innovations and products. Previous experience in a similar customer service environment and knowledge of CRM systems are essential.
As a Customer Support Specialist, you will be part of a globally successful company with a family business culture. We offer a range of benefits, including 25 days annual leave, a holiday purchase scheme, and an enhanced pension scheme.
Key Responsibilities:
- Deal with internal and external customer enquiries
- Take orders via email or phone
- Handle customer credit enquiries, stock queries, and other product-related tasks
- Keep up to date with our latest innovations and products
Requirements:
- 2+ years experience in a similar customer service environment
- Previous experience of a CRM system
- Strong communication and organisational skills
What We Offer:
- 25 days annual leave
- Holiday purchase scheme
- Enhanced pension scheme
- Access to LinkedIn Learning
- Employee Discounts scheme
Interested?
Follow the link to apply online.
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