Head of Workplace Services

4 weeks ago

London, Greater London, United Kingdom Computacenter Full time
Job Title: Head of Workplace

Computacenter is seeking a highly skilled and experienced professional to lead our Workplace Services team. As Head of Workplace, you will be responsible for designing and delivering industry-leading Workplace Services that meet the needs of our customers.

Key Responsibilities:
  • Lead the design and delivery of Workplace Services that meet customer needs and exceed expectations.
  • Collaborate with internal customers to design new and profitable services that address customer business needs.
  • Ensure training delivered is continuously reviewed and improved, and new training areas are developed to a high standard.
  • Drive team accountability for design quality, including commercial, design, artefacts, and bid response content.
  • Input into Service Architecture ways of working and interfaces into other processes.
  • Drive adoption of group ways of working, including quality framework and measures.
  • Effective escalation management for any design-related issues or risks that will impact the deal negatively.
  • Mentor team members, including aspects of leadership, methodology, approach, stakeholder management, and people skills.
  • Conduct design reviews, pre-submission reviews, continual improvement reviews, and adoption reviews.
  • Embrace and support Computacenter's mission and winning together values.
  • Establish and maintain key stakeholder networks.
  • Ensure and monitor the quality of service and the satisfaction of internal and external customers.
  • Constantly strive to improve the quality of service provided to internal stakeholders and customer designs.
  • Manage customer, supplier, and third-party relationships to ensure benchmarks set by the company in terms of service quality, competitiveness, and KPIs.
  • Develop, agree, and implement strategic initiatives to ensure the efficiency of the area of responsibility in the medium and long term while optimizing service cost.
Requirements:
  • Minimum 7-10 years of experience within a leading IT Services provider.
  • Minimum 3-5 years of experience working in a pre-sales design function and successful personnel management.
  • Experience of designing or delivering services in the Workplace tower.
  • Excellent awareness of the marketplace, industry, and stakeholders.
  • Identifies decision-makers and leverages relationships to improve service and deal outcomes.
  • Excellent time management as well as independent, solution-oriented work.
  • Continuous Improvement and growth mindset.
  • Problem-solving, decision-making ability, and goal-oriented work style.
  • High levels of cost awareness and customer orientation.
  • Willingness to travel.
  • Cultural awareness.
  • Excellent coaching and mentoring skills.
  • Flexible and adaptable to change.
  • Experience in building relationships with key stakeholders and senior management.
  • Influencing and negotiation skills.
  • Great decision-making skills.
  • Proven ability to motivate and build strong teams.
  • Strong communication skills, both written and verbal English.
  • Experience in resolution of complex issues.
  • Proven ability to multi-task, stay organized, and work efficiently.
  • Good business management skills; distinctive overall entrepreneurial thinking and acting.
  • Effective cost centre management.
  • Strategic thinking; high level of problem-solving skills.
  • Very good communication skills and professional manner in language and appearance.
  • Negotiation skills: strong ability to successfully manage escalations.
  • Team-oriented thinking and working; high competence in moderating and motivating teams.
  • High ability to work under pressure and self-motivation, high sustainability, and implementation strength.

  • Head of Workplace Services

    4 weeks ago

    London, Greater London, United Kingdom Computacenter Full time

    Job Title: Head of WorkplaceJob Summary:We are seeking an experienced professional to lead our Workplace Services team at Computacenter. As Head of Workplace, you will be responsible for designing and delivering industry-leading Workplace Services that meet the needs of our customers.Key Responsibilities:Lead the design and delivery of Workplace Services,...

  • Head of Workplace Services

    4 weeks ago

    London, Greater London, United Kingdom Computacenter Full time

    Job Title: Head of WorkplaceJob Summary:We are seeking an experienced professional to lead our Workplace Services team at Computacenter. As Head of Workplace, you will be responsible for designing and delivering industry-leading Workplace Services that meet the needs of our customers.Key Responsibilities:Lead the design and delivery of Workplace Services,...

  • Head of IT

    3 days ago

    London, Greater London, United Kingdom Investigo Full time

    Job Title: Head of IT & Workplace ServicesJob Summary:Investigo is proud to partner with MSF UK to fill the pivotal role of Head of IT & Workplace Services. This exciting opportunity is based in our London office, where you will lead the IT and workplace services team to support the organization's objectives. The ideal candidate will have strong...

  • Head of Workplace Services

    3 weeks ago

    London, Greater London, United Kingdom Computacenter Full time

    Job OverviewWe are seeking a highly skilled and experienced professional to lead our Workplace Services team at Computacenter. As the Head of Workplace Services, you will be responsible for designing and delivering industry-leading Workplace Services that meet the needs of our customers.Key ResponsibilitiesWork closely with internal customers to design new...

  • Head of Workplace Services

    4 weeks ago

    London, Greater London, United Kingdom Computacenter Full time

    Job Title: Head of WorkplaceJob Summary:We are seeking an experienced professional to lead our Workplace Services team at Computacenter. As Head of Workplace, you will be responsible for designing and delivering industry-leading Workplace Services that meet the needs of our customers.Key Responsibilities:Lead the design and delivery of Workplace Services,...

  • Head of Workplace Services

    4 weeks ago

    London, Greater London, United Kingdom Computacenter Full time

    Job Title: Head of WorkplaceJob Summary:We are seeking an experienced professional to lead our Workplace Services team at Computacenter. As Head of Workplace, you will be responsible for designing and delivering industry-leading Workplace Services that meet the needs of our customers.Key Responsibilities:Lead the design and delivery of Workplace Services,...

  • Head of Workplace Services

    4 weeks ago

    London, Greater London, United Kingdom Computacenter Full time

    Job Title: Head of WorkplaceAbout the Role:We are seeking an experienced professional to lead our Workplace Services team at Computacenter. As Head of Workplace, you will be responsible for designing and delivering industry-leading Workplace Services that meet the needs of our customers.Key Responsibilities:Work closely with internal customers to design new...

  • Head of Workplace Services

    4 weeks ago

    London, Greater London, United Kingdom Computacenter Full time

    Job Title: Head of WorkplaceAbout the Role:We are seeking an experienced professional to lead our Workplace Services team at Computacenter. As Head of Workplace, you will be responsible for designing and delivering industry-leading Workplace Services that meet the needs of our customers.Key Responsibilities:Work closely with internal customers to design new...

  • Head of Workplace Services

    4 weeks ago

    London, Greater London, United Kingdom Computacenter Full time

    Job Title: Head of WorkplaceJob Summary:We are seeking an experienced Head of Workplace to join our Service Architecture group within Customer Service Design at Computacenter. As a key member of our leadership team, you will be responsible for driving the growth of our Managed Services business and delivering industry-leading Workplace Services.Key...

  • Head of Workplace Services

    3 weeks ago

    London, Greater London, United Kingdom Computacenter Full time

    Job Title: Head of WorkplaceJob Summary:We are seeking an experienced Head of Workplace to join our Service Architecture group within Customer Service Design at Computacenter. As a key member of our leadership team, you will be responsible for driving the growth of our Managed Services business and delivering industry-leading Workplace Services.Key...

  • Head of Workplace Services

    2 weeks ago

    London, Greater London, United Kingdom ICBC Standard Bank Full time

    Job SummaryThis role is part of the Workplace Services department at ICBC Standard Bank, responsible for managing the Bank's office leases, office space, and facilities services. The successful candidate will lead and manage the Workplace Services function, ensuring the delivery of high-quality services to the Bank's employees and stakeholders.Key...

  • Workplace Experience Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Livv Workplace Full time

    Job Title: Workplace Team MemberAt Livv Workplace, we're seeking a highly motivated and customer-focused individual to join our Workplace Team as a Team Member. As a key member of our team, you will play a vital role in delivering exceptional workplace experiences that exceed our clients' expectations.Key Responsibilities:Curate a Workplace Environment: Work...

  • Workplace Experience Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Livv Workplace Full time

    Job Title: Workplace Team MemberAt Livv Workplace, we're seeking a highly motivated and customer-focused individual to join our Workplace Team as a Team Member. As a key member of our team, you will play a vital role in delivering exceptional workplace experiences that exceed our clients' expectations.Key Responsibilities:Curate a Workplace Environment: Work...

  • Head of Workplace Services

    2 weeks ago

    London, Greater London, United Kingdom Computacenter Full time

    Job OverviewWe are seeking a highly skilled Head of Workplace Services to join our Service Architecture group within Customer Service Design at Computacenter. As a key member of our leadership team, you will be responsible for driving the growth of our Managed Services business and ensuring that our Workplace Services are designed by a highly skilled and...

  • Head of Workplace Services Manager

    2 weeks ago

    London, Greater London, United Kingdom ICBC Standard Bank Full time

    Job SummaryThis role is part of the Workplace Services department at ICBC Standard Bank, responsible for managing the Bank's office leases, office space, and facilities services. The department is responsible for ensuring the smooth operation of the Bank's physical office space, including maintenance, repairs, and upgrades.Key ResponsibilitiesThe Head of...

  • Head of Workplace Technology

    4 weeks ago

    London, Greater London, United Kingdom Utility Warehouse Full time

    Job Title: Head of Workplace TechnologyUtility Warehouse is seeking a highly skilled and experienced Head of Workplace Technology to lead our technology strategy and drive business growth.About the RoleWe are looking for a customer-focused and commercially driven technology leader to join our team. As Head of Workplace Technology, you will be responsible for...

  • Head of Workplace Technology

    4 weeks ago

    London, Greater London, United Kingdom Utility Warehouse Full time

    Job Title: Head of Workplace TechnologyUtility Warehouse is seeking a highly skilled and experienced Head of Workplace Technology to lead our technology strategy and drive business growth.About the RoleWe are looking for a customer-focused and commercially driven technology leader to join our team. As Head of Workplace Technology, you will be responsible for...

  • Head of Workplace Technology

    4 weeks ago

    London, Greater London, United Kingdom Utility Warehouse Full time

    Job Title: Head of Workplace TechnologyUtility Warehouse is seeking a seasoned technology leader to spearhead our Workplace Technology strategy. As Head of Workplace Technology, you will be responsible for designing, implementing, and maintaining our internal technology systems to enhance productivity, collaboration, and employee experience.About the...

  • Head of Workplace Technology

    4 weeks ago

    London, Greater London, United Kingdom Utility Warehouse Full time

    Job Title: Head of Workplace TechnologyUtility Warehouse is seeking a seasoned technology leader to spearhead our Workplace Technology strategy. As Head of Workplace Technology, you will be responsible for designing, implementing, and maintaining our internal technology systems to enhance productivity, collaboration, and employee experience.About the...

  • Head of Workplace Technology

    1 month ago

    London, Greater London, United Kingdom Utility Warehouse Full time

    Job Title: Head of Workplace TechnologyUtility Warehouse is seeking a seasoned technology leader to spearhead our Workplace Technology strategy, driving innovation and excellence in our employee systems and support.About the RoleWe're looking for a customer-focused and commercially savvy enterprise technology leader to join our team. As Head of Workplace...