Head of Workplace Services

4 weeks ago


London, Greater London, United Kingdom Computacenter Full time

Job Overview

We are seeking a highly skilled and experienced professional to lead our Workplace Services team at Computacenter. As the Head of Workplace Services, you will be responsible for designing and delivering industry-leading Workplace Services that meet the needs of our customers.

Key Responsibilities

  • Work closely with internal customers to design new and profitable services
  • Ensure training delivered is continuously reviewed and improved
  • Ensure all Deal engagements for Workplace are resourced effectively
  • Drive team accountability for design quality
  • Inputs into Service Architecture ways of working
  • Drives adoption of group ways of working
  • Effective escalation management for any design related issues
  • Mentor team members
  • Conduct design reviews
  • Embrace and support Computacenter's mission and winning together values

Requirements

  • Minimum 7–10-year experience within a leading IT Services provider
  • Minimum 3-5 years of experience working in a pre-sales design function and successful personnel management
  • Experience of designing or delivering services in the Workplace tower
  • Excellent awareness of the marketplace, industry, and stakeholders
  • Identifies decision makers and leverages relationships to improve service and deal outcomes

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