Head of Workplace Services
4 weeks ago
Job Overview
We are seeking a highly skilled and experienced professional to lead our Workplace Services team at Computacenter. As the Head of Workplace Services, you will be responsible for designing and delivering industry-leading Workplace Services that meet the needs of our customers.
Key Responsibilities
- Work closely with internal customers to design new and profitable services
- Ensure training delivered is continuously reviewed and improved
- Ensure all Deal engagements for Workplace are resourced effectively
- Drive team accountability for design quality
- Inputs into Service Architecture ways of working
- Drives adoption of group ways of working
- Effective escalation management for any design related issues
- Mentor team members
- Conduct design reviews
- Embrace and support Computacenter's mission and winning together values
Requirements
- Minimum 7–10-year experience within a leading IT Services provider
- Minimum 3-5 years of experience working in a pre-sales design function and successful personnel management
- Experience of designing or delivering services in the Workplace tower
- Excellent awareness of the marketplace, industry, and stakeholders
- Identifies decision makers and leverages relationships to improve service and deal outcomes
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