Peer Support Service Manager

4 weeks ago


Bedford, Bedford, United Kingdom Mind BLMK Full time
Job Purpose

This role offers a unique opportunity to manage and support our Peer Support service, which provides group sessions and mentoring across localities in Central Bedfordshire, Bedford Borough, and Milton Keynes.

The successful candidate will be responsible for coordinating the day-to-day operations of the service, managing a team of Peer Support Coordinators, Peer Mentor Facilitators, Peer Support Workers, and volunteers, and ensuring the service consistently provides quality support for service users.

The role will also involve assessing and processing new referrals, leading and supporting on complex cases, and working with the Lived Experience Operational Services Manager to ensure the service is managed effectively in line with KPIs.

Key Responsibilities
  • Operate a Peer Support service, including peer support groups and mentoring, across localities in Central Bedfordshire, Bedford Borough, and Milton Keynes.
  • Carry out assessments on individuals' suitability for the Peer Support service in line with the Access to Service procedure.
  • Work with the Lived Experience Operational Services Manager to ensure regular involvement of service users, volunteers, and staff on local service delivery, organisational matters, and wider mental health strategies.
  • Provide cover and support for Peer Support groups and mentor facilitators in line with service needs.
  • Regularly visit locations to ensure best practice is in place across all aspects of the service, from assessment and delivery to data input and reporting.
  • Maintain an effective workforce for the service in line with Mind BLMK's HR policies, procedures, and guidance.
Benefits
  • 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
  • Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
  • Optional Health Plan
  • Discounts available through Blue Light Card & Tickets for Good
  • In-house and external Learning and Development as appropriate for the role
  • Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

Mind BLMK is committed to the Mindful Employer charter and the Disability Confident Employer Scheme. We follow Safer Recruitment practices and are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore, all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.



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