Mental Health Service Operations Manager

1 month ago


Bedford, Bedford, United Kingdom Mind BLMK Full time

**About Us**

Mind BLMK is a leading mental health organization dedicated to providing high-quality support services to individuals in need. Our mission is to promote positive mental health and wellbeing throughout Bedfordshire, Luton, and Milton Keynes.

**Job Summary**

We are seeking an experienced Mental Health Service Operations Manager to join our team. As a key member of our management staff, you will be responsible for overseeing the daily operations of our Peer Support service, ensuring that it consistently provides quality support to our service users while meeting contractual requirements.

**Key Responsibilities**

  • Operate a Peer Support service, including peer support groups and mentoring, across localities in Central Bedfordshire, Bedford Borough, and Milton Keynes, achieving outcomes that support individuals with mental health and wellbeing needs.
  • Carry out assessments on individuals' suitability for Mind BLMK's Peer Support service, adhering to the Access to Service procedure.
  • Collaborate with the Lived Experience Operational Services Manager to ensure regular involvement of service users, volunteers, and staff in local service delivery, organizational matters, and wider mental health strategies.
  • Provide cover and support for Peer Support groups and mentor facilitator according to service needs.
  • Regularly visit each location to ensure best practices are in place across all aspects of the service, from assessment and delivery to data input and reporting.
  • Work with the Lived Experience Operational Services Manager to support a team that brings their lived experience of mental health to their roles, maintaining an up-to-date understanding of working with and managing those with lived experience.
  • Maintain an effective workforce for the service, following Mind BLMK's HR policies, procedures, and guidance (recruitment, line management, workload planning, support, and development of Peer Support Coordinator, Workers, Mentor Facilitator, and volunteers).

**Benefits**

We offer a competitive salary of £27,500 per annum, plus benefits such as 25 days annual leave (pro rata), auto-enrolment pension scheme, optional health plan, discounts through Blue Light Card & Tickets for Good, and in-house and external learning and development opportunities.

**Requirements**

To succeed in this role, you will need:

  • A passion for working in mental health.
  • The required skills and qualifications, which include relevant experience in a similar position and excellent communication and leadership skills.

**Salary:** £27,500 per annum



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