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Head Receptionist

2 months ago

Henley on Thames, Oxfordshire, United Kingdom Bucks and Berks Recruitment Full time
Job Title: Head Receptionist

We are seeking a highly skilled and experienced Head Receptionist to join our team at a luxury brand based in Henley. As the face of the company, you will be responsible for welcoming visitors and employees, providing exceptional customer service, and ensuring a smooth and efficient experience for all.

Key Responsibilities:
  • Oversee the opening and closing of the reception area, ensuring a secure and welcoming environment.
  • Lead by example as a visible Brand Ambassador, promoting the company's values and image.
  • Greet visitors, book appointments, and assist with their onward experience.
  • Offer coaching and support to the wider team, fostering a positive and productive work environment.
  • Assist with inboard telephone liaison, email communication, and event planning.
  • Facilitate the booking of meeting rooms and ensure seamless event execution.
  • Participate in weekly alarm tests and assume Fire Marshall duties, ensuring the safety and security of the premises.
  • Assist with event setup, ordering supplies, and catering.
Person Specification:
  • Experience working in a luxury and/or hospitality front of house environment is highly desirable.
  • A passion for delivering exceptional customer service and guest experience.
  • Excellent communication skills and confidence in liaising with a wide range of people.
  • A can-do attitude and a positive, flexible outlook.
  • Outstanding customer service skills, serving customers in a polite, friendly, and professional manner.
Company Benefits:
  • 20 days holiday entitlement from the start, increasing with length of service.
  • Life cover and excellent length of service awards.
  • Significant permanent employee discounts on company products.
  • Unique retail discounts for various brands, available locally and online.
  • Enhanced Maternity and Paternity leave.
  • Wellbeing initiatives, including counselling and 24/7 financial & legal advice.
  • Strong support for volunteer work and a day's holiday for your birthday.
  • Training programmes focused on career development within the company.

We are an equal opportunity employer, committed to diversity and inclusion. We welcome applications from a wide range of backgrounds and encourage suitably qualified candidates to apply.