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Customer Service Representative

2 months ago

London Borough of Newham, United Kingdom Star Lane Medical Centre Full time

About Star Lane Medical Centre

We are a dynamic and caring team at Star Lane Medical Centre, seeking a highly skilled and dedicated individual to join our team as a Customer Service Assistant.

Job Summary

We are looking for a passionate and capable person who will work with our team to deliver exceptional service to patients, colleagues, and other stakeholders.

Main Duties of the Job

  • Provide excellent customer service to patients, communicating effectively and professionally in person, via telephone, email, and other channels.
  • General administrative support, including maintaining records, handling patient enquiries, and providing administrative support to doctors and nurses.
  • Building security, ensuring the security of the practice premises, including opening and closing the surgery.

Person Specification

Essential

  • A good standard of GCSEs, particularly in English and Maths, is preferred.
  • Previous experience in a customer service or administrative role, with strong literacy, numeracy, and IT skills.
  • Good communication, organizational, and customer service skills, with the ability to work accurately and methodically.
  • The ability to handle stressful situations and deal with upset or angry patients.

Desirable

  • Experience specifically in a healthcare setting, such as another GP practice.