Customer Service Representative
4 weeks ago
As a Customer Service Representative with CRA GROUP LIMITED, you will play a key role in providing an efficient and effective front-line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services.
Key Responsibilities:
* To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service.
* To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building.
* To work as part of the repairs contact team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation.
* To take card payments to pay for a council service when required following the correct security protocols.
* To demonstrate alignment with the Council's vision, aims and values.
* To use effective communications, liaison and working relationships across the locality team.
* To use all available information technology applications and other systems to provide information, advice and support for customers.
Requirements
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment.
* Good problem-solving skills.
* Ability to work as part of a team.
What We Offer
* Competitive salary and benefits package.
* Opportunities for career development and progression.
* A dynamic and supportive work environment.
Contact Us
If you are a motivated and customer-focused individual who is looking for a new challenge, please apply for this role by submitting your application through our website.
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