Customer Service Representative

4 weeks ago


London Borough of Newham, United Kingdom CRA GROUP LIMITED Full time
Job Description
As a Customer Service Representative with CRA GROUP LIMITED, you will play a key role in providing an efficient and effective front-line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services.

Key Responsibilities:

* To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service.

* To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building.

* To work as part of the repairs contact team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation.

* To take card payments to pay for a council service when required following the correct security protocols.

* To demonstrate alignment with the Council's vision, aims and values.

* To use effective communications, liaison and working relationships across the locality team.

* To use all available information technology applications and other systems to provide information, advice and support for customers.

Requirements

* Strong communication and interpersonal skills.

* Ability to work in a fast-paced environment.

* Good problem-solving skills.

* Ability to work as part of a team.

What We Offer

* Competitive salary and benefits package.

* Opportunities for career development and progression.

* A dynamic and supportive work environment.

Contact Us

If you are a motivated and customer-focused individual who is looking for a new challenge, please apply for this role by submitting your application through our website.

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