Repairs Customer Service Representative
4 weeks ago
We are seeking a skilled and dedicated Repairs Customer Services Advisor to join our team at CRA GROUP LIMITED.
Job Summary:
As a Repairs Customer Services Advisor, you will be responsible for providing an efficient and effective front-line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services.
Key Responsibilities:
1. Provide a high-level understanding of end-to-end customer interactions and ensure appropriate levels of understanding throughout the designated service.
2. Handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills, and rapport building.
3. Understand what matters to customers and ensure appropriate levels of understanding throughout the staff delivering services.
4. Work as part of the repairs contact team to drive an innovative and demand-driven approach to service development and ensure that the Service is responsive to public/client needs and achieves efficiency in operation.
5. Take card payments to pay for a council service when required, following the correct security protocols.
6. Demonstrate alignment with the Council's vision, aims, and values.
7. Use effective communications, liaison, and working relationships across the locality team.
8. Use all available information technology applications and other systems to provide information, advice, and support for customers.
Requirements:
To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment. You will also need to be able to maintain a high level of understanding of end-to-end customer interactions and ensure appropriate levels of understanding throughout the designated service.
About Us:
CRA GROUP LIMITED is a leading provider of housing services, and we are committed to delivering high-quality services to our customers. We are looking for a skilled and dedicated Repairs Customer Services Advisor to join our team and help us achieve our goals.
How to Apply:
If you are a motivated and dedicated individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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