Customer Service Repair Specialist

4 weeks ago


London Borough of Newham, United Kingdom CRA GROUP LIMITED Full time
Job Description

Job Title: Repairs Customer Services Advisor

Contract Type: 3 months contract with local authorities

Job Type: FULL TIME OFFICE BASED ROLE. NO SCOPE FOR HYBRID OR REMOTE WORKING.

Key Responsibilities:
  1. Provide an efficient and effective front line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services.
  2. Maintain a high-level understanding of end-to-end customer interactions and ensure appropriate levels of understanding throughout the designated service.
  3. Handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building.
  4. Understand what matters to customers, and ensure appropriate levels of understanding throughout the staff delivering services.
  5. Work as part of the repairs contact team to drive an innovative and demand-driven approach to service development, and ensure that the Service is responsive to public/client needs and achieves efficiency in operation.
  6. Take card payments to pay for a council service when required following the correct security protocols.
  7. Demonstrate alignment with the Council's vision, aims and values.
  8. Use effective communications, liaison and working relationships across the locality team.
  9. Use all available information technology applications and other systems to provide information, advice and support for customers.

Requirements: To be successful in this role, you will need to have excellent communication and interpersonal skills, with the ability to work effectively in a team environment.



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