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Event Operations Specialist
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We are seeking a highly organized and detail-oriented Event Service Specialist to join our team at Firstagency. As an Event Service Specialist, you will be responsible for delivering exceptional service to our clients through excellent event service delivery.
Key Responsibilities- Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.
- Work across various event spaces, traveling between different floors and buildings throughout the day.
- Coordinate and execute event logistics, including manual handling, lifting/moving boxes (15kg/35lbs) and other items like tables and chairs as needed, packaging, taping, labeling, and sorting tasks.
- Remain at times in a stationary position for prolonged periods throughout the day to support the running of our events.
- Move around in different positions to accomplish tasks in environments including tight and confined spaces (moving packages in storage rooms, coat rooms, etc).
- Review all event needs and re-confirm or clarify any areas of concern prior to the event.
- Support events onsite which could include managing multiple events a day.
- Troubleshoot issues and escalate any advanced needs to the appropriate internal partner.
- Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes).
- Assist event managers in the planning of large-scale events.
- Support the end-to-end planning for small-scale events as needed.
- Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate.
- Responsible for compiling reports related to on-site events including post-event data.
- Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution, and answering questions on event details.
- 0 – 1+ years' event coordination experience including internships or other applicable experience related to the responsibilities of the role.
- Bachelor's Degree preferred.
- Must be fluent in English.
- Must be able to work fully on-site.
- This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required. This is an on-site position.
- Knowledge of basic and fundamental standards of event management and event operations.
- Excellent interpersonal, communication and organizational skills.
- Experience working cross-functionally with various levels of stakeholders in a fast-paced environment.
- Creative problem solver, resourceful, team player.
- Adaptability to situations and ever-changing demands.
- Highly organized with the ability to handle multiple tasks to meet strict deadlines.
- Excellent time management and multi-tasking skills.
- Ambitious and proactive with a calm and flexible approach to handling pressure.
- Experience working on large and complex databases is a plus.
- Flexibility of hours, must be willing to work mornings, evenings and potentially weekends as needed.
- A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals.
- A team-oriented environment that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported.
- A commitment to excellence and flexibility with the right balance of structure to thrive.
Firstagency is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
