Customer Service Team Leader

3 weeks ago


Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time
Job Description

Salary: £24,000 - £27,000 DOE

Location: Sheffield

Working Hours: Monday-Friday 8:30/9:00-5:00/5:30 (hours)

As a Customer Service Team Leader, you will be responsible for motivating and inspiring your team to deliver exceptional customer experiences. You will provide guidance and support to your team members, promoting cross-selling opportunities and driving business growth.

Key Responsibilities:

  • Lead and motivate a team of customer service representatives to achieve sales targets and deliver excellent customer service.
  • Develop and implement strategies to drive cross-selling and upselling, resulting in increased revenue and customer satisfaction.
  • Coach and train team members to improve their sales and customer service skills, ensuring they have the necessary tools and resources to succeed.
  • Monitor and analyze customer feedback and sales data to identify areas for improvement and develop targeted solutions.
  • Collaborate with other departments to ensure seamless customer experiences and drive business growth.

Requirements:

  • Proven experience in a customer-facing role, with a strong track record of driving sales and customer satisfaction.
  • Excellent leadership and coaching skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and develop targeted solutions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

What We Offer:

  • A competitive salary and benefits package, including 25 days' holiday and a holiday purchase scheme.
  • Opportunities for professional development and career growth, with a focus on customer service and sales excellence.
  • A dynamic and supportive team environment, with a focus on collaboration and innovation.
  • A range of employee benefits, including eye care vouchers and discounted Medicash membership.


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