Team Leader

1 month ago


Sheffield, Sheffield, United Kingdom Pavers Shoes Full time

Pavers Shoes is a growing and profitable business with family values and green credentials, offering opportunities for progression in a nurturing environment.


We are looking for a Customer Experience Team Leader to join our team in Sheffield on a part-time contract. The successful candidate will be responsible for delivering high levels of customer service, advising on shoe care and accessories to complement a customer's needs.


The ideal candidate will have good availability as the role will include a mixture of weekend and weekday working. They will need to work closely with the store management team to inspire and support their team in creating a customer-first culture, giving genuine, honest, and knowledgeable advice on our products.


In this role, you will have the opportunity to develop your skills and knowledge through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs.


The estimated salary for this position is £12.10-£12.35 per hour, depending on experience. After completing the required retail induction PaSS stages, your pay will increase to £12.35 per hour.


This role offers a range of benefits, including a generous staff discount scheme, holiday entitlement that increases with service, company contribution pension, and access to wellbeing and financial support through RetailTRUST.


Key Responsibilities:



  • Support the management team in the day-to-day running of the store and coaching and developing the team, driving the achievement of KPIs
  • Deliver consistently high levels of customer service, advising on shoe care and accessories to complement a customer's needs
  • Be self-aware, able to question, learn, and take responsibility for yourself and the performance of your store alongside the management team
  • LIVE AND BREATHE PAVERS DNA, always leading by example

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