Optical Express Advisor

3 weeks ago


Bournemouth, Bournemouth, United Kingdom Optical Express Group Full time
Job Title – Patient Advisor

We are seeking a highly motivated and customer-focused individual to join our team as a Patient Advisor at Optical Express. As a Patient Advisor, you will play a vital role in delivering exceptional patient care and ensuring that our patients receive the best possible experience.

Key Responsibilities:

  • Building strong relationships with patients and providing regular communication prior to and following their treatment
  • Assisting in patient consultations and ensuring that patients receive accurate and comprehensive information about their treatment options
  • Scanning patients' eyes using state-of-the-art equipment as part of a full health check
  • Assisting patients to complete health questionnaires and ensuring that their records are accurately maintained
  • Introducing patients to their optometrist and scheduling treatment dates
  • Discussing finance options with patients and ensuring that they understand their treatment costs

Requirements:

  • A passion for providing world-class customer service and a commitment to delivering exceptional patient care
  • Strong organisational skills and the ability to work effectively in a fast-paced environment
  • Excellent communication and interpersonal skills, with the ability to communicate clearly and articulately with a diverse range of people
  • Motivation and drive to succeed, with a willingness to learn and develop new skills

About Us:

Optical Express is a leading provider of eye care services, with a commitment to delivering exceptional patient care and outstanding clinical outcomes. We are a dynamic and forward-thinking organisation, with a strong focus on innovation and continuous improvement.

What We Offer:

  • An industry-leading salary and excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact information].



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