Global Service Operations Lead

11 hours ago


London, Greater London, United Kingdom Digital Realty Full time
Job Overview

We are seeking an experienced professional to lead our global service operations team. As a key member of our organization, you will be responsible for driving business growth, improving customer satisfaction, and enhancing operational efficiency.

Key Responsibilities:

  • Develop and execute strategic plans to achieve business objectives, improve customer experiences, and enhance operational processes.
  • Lead cross-functional teams to deliver high-quality services, meet customer expectations, and exceed contractual obligations.
  • Analyze customer feedback, market trends, and competitor activity to identify opportunities for growth and improvement.
  • Collaborate with stakeholders to develop and maintain effective business cases, justify investments, and optimize resources.

Requirements:

  • Bachelor's degree in Business Administration, Engineering, or related field.
  • Minimum 7 years of experience in leadership roles, preferably in the data center or IT industry.
  • Excellent communication, analytical, and problem-solving skills.
  • Ability to work in a dynamic environment with multiple priorities and deadlines.

Compensation Package:

We offer a salary range of $140,000 - $200,000 per annum, based on experience, as well as comprehensive benefits, including medical, dental, and vision coverage, 401(k) matching, and generous paid time off.

About Us:

Digital Realty is a global leader in data center, colocation, and interconnection solutions. Our PlatformDIGITAL provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.



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