Global Customer Service Operations Lead
16 hours ago
In this role, you will work as part of the Global Customer Service Operations team to drive performance improvement and ensure exceptional customer experiences.
Key Responsibilities- Work closely with stakeholders to develop and implement strategies to improve service queue performance
- Lead cross-functional project teams to deliver business outcomes and drive operational efficiency
- Analyze data to identify trends and areas for improvement, and develop actionable insights to inform decision-making
- Collaborate with in-market leadership teams to identify opportunities to enhance the customer experience and drive business growth
- Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration
The estimated salary for this role is $100,000 per year.
-
Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...
-
Global Cash Operations Lead
6 days ago
London, Greater London, United Kingdom Informa Global Support Full timeJob DescriptionWe are seeking a highly experienced Global Cash Operations Lead to join our team at Informa Global Support. This is an exciting opportunity for a seasoned professional to lead our cash operations function, driving improvements in efficiency and effectiveness across multiple countries.Key Responsibilities:Lead a global team responsible for...
-
Global Customs Operations Lead
17 hours ago
London, Greater London, United Kingdom Amazon Full timeRole OverviewThis position requires an experienced professional to lead the customs brokerage operations and cross-border compliance for Amazon's Worldwide Fulfillment team.The ideal candidate will have significant experience in Ops, Program or project management, as well as experience using data and metrics to determine and drive improvements.A Master's...
-
Global Partner Operations Strategist
18 hours ago
London, Greater London, United Kingdom Moody's Investors Service Full timeJob OverviewWe are seeking an experienced Global Partner Operations Strategist to join our team at Moody's Investors Service. In this role, you will play a pivotal part in developing and executing strategies to optimize our global partner ecosystem.About the RoleThis position focuses on enhancing partner performance, driving operational excellence, and...
-
Head of Global Sports Operations
3 weeks ago
London, Greater London, United Kingdom Global Sports Full timeAre You a Sports Operations Expert?We're looking for a highly skilled Head of Events to join our team at Global Sports, a leading provider of travel and hospitality services for sports enthusiasts. In this pivotal role, you will be responsible for overseeing the delivery of premium sports experiences, ensuring seamless execution and exceptional customer...
-
Global Relocation Services Director
4 weeks ago
London, Greater London, United Kingdom Alchemy Global Talent Solutions Full timeJob DescriptionAlchemy Global Talent Solutions is seeking a Senior Director, Global Relocation Services to lead the operational management of client service and service delivery teams across the UK and Europe.This role focuses on delivering high-quality global mobility, relocation, household goods moving, and destination services. The Senior Director will...
-
Global Warehouse Operations Lead
16 hours ago
London, Greater London, United Kingdom pladis Global Full timeJob Overviewpladis Global is seeking a highly skilled and experienced Warehouse Team Manager to join our team. As a key member of our operations department, you will be responsible for leading a team of warehouse and production staff to ensure the smooth running of our facilities.Key Responsibilities:Team Leadership: Develop, manage, and lead a...
-
Global Operations Director
18 hours ago
London, Greater London, United Kingdom Global Processing Services Full timeWe are seeking an experienced Global Operations Director to lead the day-to-day running of our Global Operations team. This role will be responsible for overseeing fraud and card operations, reporting directly into the Chief Operating Officer.Data & ReportingUtilize data to drive decision-making, develop new approaches, evaluate platform performance, and...
-
Global Cybersecurity Threat Management Lead
17 hours ago
London, Greater London, United Kingdom Global Payments Full timeGlobal Cybersecurity Threat Management LeadWe are a leading payments technology company delivering innovative software and services to customers globally. Our Security Operations organization is looking for a skilled professional to lead the management of global cybersecurity threats and ensure the integrity of our information assets.In this role, you will...
-
Global Performance Governance Lead
2 days ago
London, Greater London, United Kingdom PlayStation Global Full timeCompany Overview:PlayStation Global is a leading entertainment company producing innovative products and services. Our mission is to create an inclusive environment that empowers employees and embraces diversity.About the Role:We are seeking an experienced Global Performance Governance Lead to join our PlayStation Store & Services team. As a key member of...
-
Customer Success Operations Lead
20 hours ago
London, Greater London, United Kingdom FlexOS Global Pte. Ltd. Full timeJob SummaryWe are seeking a Customer Success Operations Lead to join our team at FlexOS Global Pte. Ltd.About the RoleThis is a key leadership position that will work closely with internal Sales and Customer Success stakeholders to prioritize customer retention and mitigate attrition.ResponsibilitiesStrategically collaborate with internal stakeholders to...
-
Senior Director of Global Mobility Operations
1 month ago
London, Greater London, United Kingdom Alchemy Global Talent Solutions Full timeGlobal Relocation Management Company Overview Alchemy Global Talent Solutions is seeking a Senior Director, Global Relocation Services to lead the operational management of client service and service delivery teams across the UK and Europe. This role focuses on delivering high-quality global mobility, relocation, household goods moving, and destination...
-
Global Translation Operations Coordinator
2 weeks ago
London, Greater London, United Kingdom Humankind Global Recruitment Full timeJob OverviewWe are partnered with an innovative IT consultancy based in London, leading advisors in their industry by creating lasting value for their clients.The Global Translations Services Team is seeking a new executive position to cover new business growth. The role oversees the end-to-end order process and plays an active part in troubleshooting...
-
Global Sustainability Lead
3 weeks ago
London, Greater London, United Kingdom Assembly Global Full timeSustainability Leadership Opportunity at Assembly GlobalWe are seeking a dedicated and experienced professional to lead our sustainability initiatives as the Global Sustainability Manager. The successful candidate will be responsible for driving our environmental goals, embedding sustainable practices into our core business operations, and collaborating with...
-
Global Sports Operations Manager
1 month ago
London, Greater London, United Kingdom Global Sports Full timeJob Title: Global Sports Operations ManagerAt Global Sports, we are seeking a highly skilled and experienced Global Sports Operations Manager to join our team. As a key member of our operations team, you will be responsible for driving the development of risk-efficient operational plans aligned with our overall business strategy.Key Responsibilities:Lead the...
-
Partner Operations Lead
16 hours ago
London, Greater London, United Kingdom Moody's Investors Service Full timeAbout the RoleWe are seeking a highly experienced Partner Operations Lead to join our team at Moody's Investors Service. This role will focus on enhancing partner performance, driving operational excellence, and ensuring partners have the necessary tools and knowledge to succeed.Key ResponsibilitiesStrategic Planning: Develop and implement a comprehensive...
-
London, Greater London, United Kingdom PlayStation Global Full timeWe are seeking a seasoned Senior Director of Engineering-Technical Operations to lead our team at PlayStation Global. As a key member of our organization, you will be responsible for championing a vision that aligns with and further enables SIE's tremendous growth and engaging entertainment experiences.About the RoleThis highly collaborative leadership role...
-
Strategic Operations Lead for Global Services
18 hours ago
London, Greater London, United Kingdom Informa Connect Limited Full timeUnlock Your Career Potential at Informa Connect LimitedRole Summary:We are seeking an experienced Strategic Operations Lead to join our Global Services team. As a key member of our leadership team, you will play a critical role in shaping and implementing our global strategy, driving operational excellence, and fostering stakeholder engagement.Salary:...
-
Global Transportation Operations Lead
19 hours ago
London, Greater London, United Kingdom Amazon Full timeAmazon Freight is a transportation service provider that leverages Amazon's logistics network to deliver freight safely, efficiently, and cost-effectively. As a Global Transportation Operations Lead, you will play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network.The ideal candidate will have experience in...
-
Global Project Delivery Lead
18 hours ago
London, Greater London, United Kingdom Papaya Global Full timeAmbitious Mission, Innovative TechnologyPapaya Global is a pioneering force in the payroll & payments industry, driven by a passion for innovation and a commitment to excellence. With over $400M raised, our cutting-edge technology empowers businesses to manage their global workforces with ease and efficiency.Job Description:As a seasoned professional, you...