Global Customer Service Operations Lead

16 hours ago


London, Greater London, United Kingdom DELIVEROO Full time
Overview

In this role, you will work as part of the Global Customer Service Operations team to drive performance improvement and ensure exceptional customer experiences.

Key Responsibilities
  • Work closely with stakeholders to develop and implement strategies to improve service queue performance
  • Lead cross-functional project teams to deliver business outcomes and drive operational efficiency
  • Analyze data to identify trends and areas for improvement, and develop actionable insights to inform decision-making
  • Collaborate with in-market leadership teams to identify opportunities to enhance the customer experience and drive business growth
  • Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration

The estimated salary for this role is $100,000 per year.



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