Global Sports Operations Manager

4 weeks ago

London, Greater London, United Kingdom Global Sports Full time
Job Title: Global Sports Operations Manager

At Global Sports, we are seeking a highly skilled and experienced Global Sports Operations Manager to join our team. As a key member of our operations team, you will be responsible for driving the development of risk-efficient operational plans aligned with our overall business strategy.

Key Responsibilities:

  • Lead the execution of our UK business plan, ensuring operational fulfillment of premium experiences while actively managing financial forecasts to support programme profitability and success.
  • Build and develop the Event Delivery team, fostering collaboration and enhancing their capabilities across multiple projects and venues.
  • Ensure best practices are adopted across our Operations teams to maintain consistency and high-quality delivery across various regions.
  • Lead the design and launch of premium experience products that maximize customer satisfaction, mitigate risk, and drive client retention and business growth.
  • Maintain financial oversight by developing systems to accurately track expenditures, ensuring budget control and providing precise forecasts to support informed decision-making.
  • Cultivate strong relationships with key partners and suppliers in relevant territories, ensuring seamless execution of events in line with operational objectives.
  • Develop robust procurement processes for third-party suppliers, ensuring adherence to internal policies and facilitating timely, cost-efficient project completion.
  • Ensure full compliance with all regulatory standards, including planning permissions, health and safety regulations, and building consents, mitigating any potential legal risks.
  • Implement comprehensive reporting systems to monitor operational performance and risk, enabling data-driven improvements in project delivery.
  • Build lasting relationships with internal and external stakeholders, aligning efforts to achieve our goals for flawless event delivery.
  • Contribute to the development of our Group-wide standards for operational fulfillment of premium experiences, ensuring consistent, exceptional service across all events.

Requirements:

  • Proven expertise in a similar role, including extensive experience managing multi-venue operations, ideally in the hospitality, catering, travel, or accommodation sectors.
  • A strong understanding of sports stadia operations and hospitality services, with a track record of overseeing large-scale events.
  • Exceptional organizational and multitasking abilities, with an eye for detail to manage multiple operational aspects without compromising quality.
  • Demonstrable experience in resource management, ensuring high standards are maintained within financial constraints.
  • Solid experience in project management, including the use of tracking tools to ensure project efficiency.
  • Strong relationship management skills, particularly with suppliers, organizing committees, and regulatory bodies, to ensure successful collaboration.
  • In-depth knowledge of the regulatory frameworks governing sports events and hospitality services, particularly regarding compliance with local regulations and permissions.
  • A deep understanding of navigating diverse cultural landscapes, essential for success in international sports events.

What We Offer:

  • A competitive salary
  • A 10% annual company bonus
  • A fantastic pension scheme
  • Private BUPA healthcare
  • Access to a wide range of retailer discounts
  • A comprehensive Employee Assistance Programme for mental health and wellbeing support
  • Regular team socials
  • 25 days of holiday plus bank holidays

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