Sports Centre Operations Manager
4 weeks ago
Job Title: Sports Centre Operations Manager
About the Role:
We are seeking a highly skilled Sports Centre Operations Manager to join our team at Hyde Park. As a key member of our management team, you will be responsible for the day-to-day operations of the centre, working closely with the General Manager to ensure the smooth running of the venue.
Key Responsibilities:
- Manage the centre's operations, including staff rotas, timesheets, and customer service.
- Support the General Manager in driving and achieving key performance indicators (KPIs), including customer service, revenue targets, and participation levels.
- Ensure the centre's facilities and equipment are maintained to a high standard, including courts, pitches, and changing rooms.
- Develop and implement strategies to improve customer satisfaction and retention.
- Manage and resolve customer complaints and issues in a professional and timely manner.
Requirements:
- Previous experience in a sports management role, preferably in a similar environment.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work effectively managing a team as well as independently.
- Proficient in using email, spreadsheet, and invoicing software.
What We Offer:
- Free lunch while on shift.
- Free hot drinks.
- Discounts on food and beverages.
- Free use of sports facilities and coaching courses.
- Uniform provided.
- Enhanced Pension Contributions.
- Training and development programme.
About Us:
Park Sports is an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and actively encourage applications from all sectors of the community.
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