Technical Support Specialist
4 days ago
We are seeking a highly skilled Technical Support Specialist to join our team in Interface Recruitment UK. The successful candidate will be responsible for providing first/second-line support for our main customer management application, ensuring data quality and adhering to agreed SLAs.
Key Responsibilities:
• First/second-line support for the main customer management application
• Responsible for loading new account purchases into the main customer management application, ensuring data quality and within agreed SLAs
• Bulk account management – according to business needs, agreed SLAs, and pre-defined business rules, as needed. Liaise with the business to agree and document business rules.
• Bulk trace systems management – using a variety of applications, according to agreed business needs, SLAs, and pre-defined business rules
• Day-to-day management of key customer communication channels, ensuring quality of data and adherence to deadlines
• Reproduction of customer communication documentation
• Develop an in-depth knowledge of key applications used within the team to enable early identification of issues and provide a proactive approach to solutions
Requirements:
• Experience of using MS Excel for data manipulation
• Experience in a Service/Helpdesk environment (desirable)
• Experience of SQL or Crystal reporting (desirable)
• Experience in a financial services environment (desirable)
Estimated Salary: £40,000 - £50,000 per annum
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