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Business Development Specialist
2 months ago
We are seeking a highly driven Inside Sales Representative to join our expanding Inside Sales team at ServiceNow. As a key member of our sales team, you will be responsible for strategically prospecting into new accounts, expanding usage within existing customer bases, and ensuring these customers continue to get value from our NOW Platform.
Key Responsibilities- Meet or exceed monthly, quarterly, and annual sales objectives.
- Manage sales opportunities and business relationships with influential contacts within small, mid-market, and commercial accounts.
- Focus on understanding an organization's business drivers, challenges, pain points, and how our solutions map to these.
- Strategically prospect within key verticals to develop new opportunities and pipeline.
- Follow the Value Selling sales process to win new business, expand within existing accounts, and ensure contract renewals.
- Collaborate with an extended team and coordinate resources necessary to further sales cycles, such as Solution Consultants, Customer Service, Partners, etc.
- Provide timely and accurate information to management, such as forecasting, territory plans, strategic account plans, etc.
- Work towards daily, monthly, and quarterly KPI metrics, such as new prospect meetings, pipeline generation, ACV bookings, and renewal rates.
- Occasional travel for training and/or meetings may be required.
- A demonstrable track record of success within a telesales, lead follow-up, cold calling, or new business sales capacity.
- Experience in selling enterprise-class solutions utilizing telephone and video conference technology.
- A thorough understanding of the sales process and the ability to navigate and progress complex sales cycles.
- Sales force automation, enterprise resource planning, or other IT infrastructure management (monitoring and discovery) technologies a definite plus.
- Presentation skills via web-based tools will be a distinct advantage.
- Excellent listening, verbal, and written skills.
- Excellent relationship-building skills – Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.
- Persistent and dependable, especially with attendance, deliverables, and deadlines.
- Able to adapt to a constantly changing environment; flexibility to work extended hours during peak periods if needed.
