IT Support Specialist

2 days ago


Guildford, Surrey, United Kingdom Vetvaccnet Full time

We are seeking a skilled IT Support Specialist to join our team at Vetvaccnet. The successful candidate will provide second line technical support to internal staff, troubleshooting IT related problems from software to hardware.

Key Responsibilities:
  • Troubleshoot basic network issues
  • Escalate unresolved calls to the 3rd line infrastructure support team
  • Log all calls in the Service Desk

The ideal candidate will have excellent communication skills and telephone manner, with demonstrable experience in an IT service desk role. Knowledge of Microsoft based operating systems, AV equipment, and experience with using and troubleshooting Microsoft Teams are also essential.

Our institute offers a comprehensive screening process, including reference and qualification checks, financial and security clearances. Successful applicants will be entitled to generous Group Personal Pension Scheme and life cover, as well as 25 days annual leave per annum.



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