First Line IT Support
1 week ago
**IT Support Role**
We are seeking a First Line IT Support specialist to join our client in Guildford. This is a 3-6 month contract role, based primarily onsite, with some flexibility for remote working days.
The successful candidate will provide technical support to internal users across multiple sites, ensuring timely and effective resolution of technical incidents and queries.
Responsibilities:
- User Support: Receive and manage calls from users regarding technical incidents or queries.
- Ticket Management: Accurately log submissions into the Service Desk system, maintaining detailed notes on actions taken.
- Issue Resolution: Conduct preliminary investigations using telephone, email, or remote admin tools, resolving issues where possible or escalating when necessary.
Requirements:
- A diploma or NVQ in IT or communications (desirable but not essential).
- Familiarity with using computers and general IT systems.
Estimated Salary:** £31,000 - £36,000 per annum
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