Transportation Support Specialist

5 days ago


Guildford, Surrey, United Kingdom First Rail Full time
Key Responsibilities

This role involves working at the forefront of customer service, responding to customer inquiries, resolving issues, and ensuring a positive experience for all passengers. The ideal candidate will be able to communicate effectively with customers, provide clear instructions, and remain calm under pressure.

Key tasks include:

  • Handling customer complaints and resolving issues promptly and professionally.
  • Providing information on train services, fares, and travel options.
  • Maintaining the cleanliness and safety of the station.

We are committed to providing excellent customer service and strive to make every interaction a positive one.



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