Technical Support Specialist
2 days ago
**Exciting Opportunity**
We have an exciting opportunity for a Technical Support Specialist to join our client in Guildford. This is a 3-6 month contract role, based primarily onsite, with some flexibility for remote working days.
The ideal candidate will be responsible for providing technical support to internal users across multiple sites, ensuring timely and effective resolution of technical incidents and queries.
Key Tasks:
- User Support: Receive and manage calls from users regarding technical incidents or queries.
- Ticket Management: Accurately log submissions into the Service Desk system, maintaining detailed notes on actions taken.
- Issue Resolution: Conduct preliminary investigations using telephone, email, or remote admin tools, resolving issues where possible or escalating when necessary.
Essential Requirements:
- Awareness of ITIL frameworks or equivalent is an advantage.
- Familiarity with using computers and general IT systems.
Salary Information:** The salary range for this position is approximately £32,500 per annum.
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