Customer Experience and Team Lead

3 weeks ago


Inverness, Highland, United Kingdom Hollywood Bowl Group Full time
About the Job

Hollywood Bowl Group is seeking a highly motivated and experienced Deputy Manager to join our team in Inverness, Highland. As a key member of our centre management team, you will be responsible for supporting the Centre Manager with back-of-house duties, running an exceptional operation front-of-house, and being hands-on across all areas of the busy centre.

We are looking for an ambitious manager who is financially stable and has exciting growth plans. This is an excellent opportunity to develop your skills and experience, with the potential to progress to General Manager level within twelve to eighteen months.

Key Responsibilities:

  • Support the Centre Manager with back-of-house duties and run an exceptional operation front-of-house.
  • Be hands-on across all areas of the centre, inspiring the team to provide outstanding service and creating great experiences and lasting memories.
  • Take accountability for the centre in the absence of the Centre Manager and support the delivery of financial targets and service standards.

Our Benefits:

  • A competitive salary: £28,000 - £30,000 per annum, depending on experience.
  • A £1 per hour monthly bonus scheme.
  • A centre outperformance bonus.
  • A 40-hour contract with additional pay for extra shifts.
  • 50% off food when working.
  • An optional pension plan.
  • 28 days holiday plus additional days with length of service.
  • Access to our Centre Manager in Training programme and apprenticeships.
  • Free games vouchers every month.
  • 30% discount off food and drink for you and up to five friends.
  • Access to our Employee Assistance Programme (EAP) and Mental Health First Aiders.
  • The opportunity to join our healthcare cash plan.
  • Financial long service awards.
  • A £15 donation to our charity partner after induction.
  • Enhanced maternity, paternity, adoption, and shared parental leave benefits.


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