Senior IT Technical Support Specialist

4 weeks ago


Kettering, Northamptonshire, United Kingdom boxxe Full time
Job Title: Senior IT Technical Support Specialist

Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at boxxe. As a key member of our technical support team, you will be responsible for providing expert technical support to our internal teams and customers.

Key Responsibilities:

* Provide technical support for on-premises and cloud solutions, including VMware, HyperV, Azure, AWS, and GCP
* Deploy and manage Microsoft Azure, 365, Entra ID, Intune, and related technologies
* Support multiple public and private sector customers
* Manage and troubleshoot Microsoft software, including Windows Server, Active Directory, SQL, and Exchange
* Implement secure configurations across various platforms
* Monitor and improve systems performance and security
* Manage VDI solutions, including Azure Virtual Desktop, Citrix, VMware, and FSlogix
* Lead low-impact projects for managed services customers
* Provide technical support on managed services projects
* Adhere to ITIL V4 processes, including Incident, Problem, and Change Management

Requirements:

* Microsoft AZ900, AZ104, AZ305, AZ500 certifications
* Citrix Certified Associate/Professional, VMware Certified Professional, and Security-focused certification
* ITIL Foundation/Proven experience in installing, configuring, and troubleshooting Windows environments
* Experience in network, OS, storage device, and application administration and performance tuning
* Hands-on experience with Microsoft Office 365 and Intune
* Strong knowledge of Microsoft OS, including Windows 8+ and Windows Server 2016+
* Familiarity with monitoring systems and automation software

About Us:

At boxxe, we understand the importance of technology in driving business success. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe in creating a positive and inclusive work environment that values diversity and promotes equal opportunities for all.

Join Our Team:

If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your application. We look forward to hearing from you.

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