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Technical Support Specialist

1 month ago

Kettering, Northamptonshire, United Kingdom boxxe Full time
Job Summary

At boxxe, we're looking for a skilled Technical Support Specialist to join our team. As a key member of our IT department, you'll play a vital role in delivering exceptional customer experiences and driving our mission of making tech human.

Key Responsibilities
  • Continuously improve processes through reviews, analysis, and reporting.
  • Support IT components (hardware/software) and manage user accounts.
  • Complete scheduled tasks such as monitoring, patch management, and backup reporting.
  • Work to a rotating shift pattern which alternates bi-weekly covering between the hours of 6.00 pm through Monday to Sunday including bank holidays.

Requirements
  • Experience in IT support, technical help desk, or customer service.
  • ServiceNow, AutoTask).
  • Basic understanding of hardware and software components.
  • Knowledge of technologies like (but not restricted to) Microsoft 365, Azure, Citrix, and Windows OS.
  • Flexibility to work rotating shifts, including weekends and bank holidays.

About Us
Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status.