Senior IT Technical Support Specialist
4 weeks ago
Job Summary: We are seeking a highly skilled IT Technical Support Specialist to join our team at boxxe. As a key member of our technical support team, you will be responsible for providing expert technical support to our internal teams and customers.
Key Responsibilities:
* Provide technical support for on-premises and cloud solutions, including VMware, HyperV, Azure, AWS, and GCP
* Deploy and manage Microsoft Azure, 365, Entra ID, Intune, and related technologies
* Support multiple public and private sector customers
* Manage and troubleshoot Microsoft software, including Windows Server, Active Directory, SQL, and Exchange
* Implement secure configurations across various platforms
* Monitor and improve systems performance and security
* Manage VDI solutions, including Azure Virtual Desktop, Citrix, VMware, and FSlogix
* Lead low-impact projects for managed services customers
* Provide technical support on managed services projects
* Adhere to ITIL V4 processes, including Incident, Problem, and Change Management
Requirements:
* Microsoft AZ900, AZ104, AZ305, AZ500 certifications
* Citrix Certified Associate/Professional, VMware Certified Professional, and Security-focused certification
* ITIL Foundation/Proven experience in installing, configuring, and troubleshooting Windows environments
* Experience in network, OS, storage device, and application administration and performance tuning
* Hands-on experience with Microsoft Office 365 and Intune
* Strong knowledge of Microsoft OS, including Windows 8+ and Windows Server 2016+
* Familiarity with monitoring systems and automation software
About Us:
At boxxe, we believe that technology should be used to make a positive impact on the world. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are an equal opportunity employer and do not discriminate based on race, religion, color, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
Join Our Team:
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application. We look forward to hearing from you.
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