Senior Technical Support Professional
3 weeks ago
About the Role:
We're seeking a Senior Technical Support Engineer to join our team at boxxe. As a key technical expert, you'll be responsible for resolving complex technical issues and providing guidance to internal teams and customers.
Key Responsibilities:
- Support and troubleshoot on-premises and cloud solutions, including VMware, HyperV, Azure, AWS, and GCP.
- Deploy and manage Microsoft Azure, 365, Entra ID, Intune, and related technologies.
- Provide support to multiple public and private sector customers.
- Manage and troubleshoot Microsoft software, including Windows Server, Active Directory, SQL, and Exchange.
- Implement secure configurations across various platforms.
- Monitor and improve systems performance and security.
- Manage VDI solutions, including Azure Virtual Desktop, Citrix, VMware, and FSlogix.
- Lead low-impact projects for managed services customers.
- Create and update support documentation, including SOWs, health checks, and knowledge bases.
- Act as a technical lead and SME for select customers.
- Provide technical support on managed services projects.
- Participate in on-call rotations.
- Mentor 1st and 2nd line teams.
- Support backup, HA, and DR solutions, including Azure Site Recovery and VEEAM.
- Strong problem-solving skills, delivering security solutions.
- Adhere to ITIL V4 processes, including Incident, Problem, and Change Management.
- Ensure high availability of systems and infrastructure for managed service customers.
- Engage in continuous professional development within IT.
About You:
We're looking for a talented and experienced technical professional who is passionate about delivering exceptional support and guidance to our customers. If you have a strong background in IT infrastructure and are looking for a challenging and rewarding role, we'd love to hear from you.
What We Offer:
As a Senior Technical Support Engineer at boxxe, you'll have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a real difference to our customers.
How to Apply:
If you're interested in this role, please submit your application, including your resume and a cover letter, to our website.
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