Senior Technical Support Professional

3 weeks ago


Kettering, Northamptonshire, United Kingdom boxxe Full time

About the Role:


We're seeking a Senior Technical Support Engineer to join our team at boxxe. As a key technical expert, you'll be responsible for resolving complex technical issues and providing guidance to internal teams and customers.


Key Responsibilities:



  • Support and troubleshoot on-premises and cloud solutions, including VMware, HyperV, Azure, AWS, and GCP.
  • Deploy and manage Microsoft Azure, 365, Entra ID, Intune, and related technologies.
  • Provide support to multiple public and private sector customers.
  • Manage and troubleshoot Microsoft software, including Windows Server, Active Directory, SQL, and Exchange.
  • Implement secure configurations across various platforms.
  • Monitor and improve systems performance and security.
  • Manage VDI solutions, including Azure Virtual Desktop, Citrix, VMware, and FSlogix.
  • Lead low-impact projects for managed services customers.
  • Create and update support documentation, including SOWs, health checks, and knowledge bases.
  • Act as a technical lead and SME for select customers.
  • Provide technical support on managed services projects.
  • Participate in on-call rotations.
  • Mentor 1st and 2nd line teams.
  • Support backup, HA, and DR solutions, including Azure Site Recovery and VEEAM.
  • Strong problem-solving skills, delivering security solutions.
  • Adhere to ITIL V4 processes, including Incident, Problem, and Change Management.
  • Ensure high availability of systems and infrastructure for managed service customers.
  • Engage in continuous professional development within IT.

About You:


We're looking for a talented and experienced technical professional who is passionate about delivering exceptional support and guidance to our customers. If you have a strong background in IT infrastructure and are looking for a challenging and rewarding role, we'd love to hear from you.


What We Offer:


As a Senior Technical Support Engineer at boxxe, you'll have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a real difference to our customers.


How to Apply:


If you're interested in this role, please submit your application, including your resume and a cover letter, to our website.



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