Technical Support Specialist

1 week ago

Kettering, Northamptonshire, United Kingdom boxxe Full time

About the Role

We are seeking a skilled Technical Support Specialist to join our team at boxxe. As a key member of our IT operations, you will play a vital role in supporting end-users, resolving technical challenges, and ensuring smooth IT operations.

Key Responsibilities

  • Manage and resolve user queries and IT issues through our ITSM tool in line with SLAs.
  • Provide consistent updates to service users from issue onset to resolution.
  • Collaborate with internal teams and third parties for issue escalation.
  • Continuously improve processes through reviews, analysis, and reporting.
  • Support IT components (hardware/software) and manage user accounts.
  • Escalate unresolved issues to appropriate support levels.
  • Monitor system alerts and respond to incidents.
  • Complete scheduled tasks such as monitoring, patch management, and backup reporting.
  • Ensure compliance with information security standards.

Requirements

  • Experience in IT support, technical help desk, or customer service.
  • Basic IT knowledge with a willingness to expand skills.
  • Familiarity with ITSM tools (e.g., ServiceNow, AutoTask).
  • Strong communication skills, both verbal and written.
  • Proactive approach to problem-solving.
  • Attention to detail and strong organisational abilities.
  • Basic understanding of hardware and software components.
  • Knowledge of technologies like (but not restricted to) Microsoft 365, Azure, Citrix, and Windows OS.
  • Ability to prioritise tasks effectively in a fast-paced environment.

About boxxe

At boxxe, we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

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