Patient Navigator

2 days ago

London, Greater London, United Kingdom NHS Full time
Job Title: Patient Navigator

We are seeking a highly skilled and dedicated Patient Navigator to join our Vascular Surgery Department at Guy's and St Thomas' NHS Foundation Trust. As a key member of our team, you will play a vital role in ensuring the smooth and efficient management of patient pathways.

Main Responsibilities:
  • Lead on the tracking of patient pathways and work closely with clinical and managerial staff to ensure patients receive treatment as soon as possible.
  • Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies.
  • Develop working relationships with a wide range of clinical and managerial staff to ensure effective communication and collaboration.
  • Work with the team to analyse target breaches and report issues to management.
Requirements:
  • Good general education with English and Maths to GCSE standard or equivalent.
  • Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent.
  • Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment.
Skills:
  • Ability to work both autonomously and in a team.
  • Ability to deal with difficult service users and challenging situations.
  • Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel.
  • Knowledge of medical terminology.
Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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