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Care Navigator

2 months ago

London, Greater London, United Kingdom Healthcare Central London Full time
Job Title: HIU Care Navigator

Job Summary:

The HIU Care Navigator will play a crucial role in providing tailored support to individuals identified as High Intensity Users (HIUs) of Urgent & Emergency Care services. This position requires a healthcare professional with excellent communication and organizational skills to coordinate and drive the delivery of services, ensuring improved health outcomes and reduced inequalities.

Key Responsibilities:

  • Identify HIUs who need additional support and review their needs with suitable clinical and other support
  • Refer patients to suitable providers via a local MDT as needed and track processes and outcomes
  • Publicize the service to users and staff across the Borough and work with health, social care, and third sector organizations to prioritize care for HIUs
  • Facilitate discussions between primary care, hospital, and community services to ensure coordinated care
  • Manage patient caseloads and advise on improvements to deliver measurable outcomes

Requirements:

  • English and Maths GCSE
  • Specialist knowledge or interest acquired through training and extended courses related to healthcare
  • Excellent written and verbal communication and interpersonal skills
  • Good organizational and time management skills
  • Able to prioritize and manage own workload and show initiative to complete tasks independently and with multi-disciplinary teams

Working Arrangements:

This role is hybrid, with 4 days in practice and 1 day working remotely. The post holder will be required to work across several practices within the designated PCN structure.

What We Offer:

Healthcare Central London offers a supportive and dynamic work environment, with opportunities for professional growth and development. We are committed to actively supporting diversity and inclusion, ensuring that all employees are valued, treated with dignity and respect, and enabled to reach their potential.