Care Coordinator
2 weeks ago
We are seeking a highly skilled Care Coordinator to join our team at Healthcare Central London. As a Care Coordinator, you will play a vital role in providing coordination and navigation of care and support across health and care services.
Key Responsibilities- Process and action PATCHS (econsults) to patients' medical records on SystmOne.
- Actively monitor PATCHS inbox and action queries in a sensitive and timely manner, liaising with clinical/managerial staff as required.
- Contact patients by SMS and telephone to update them on their PATCHS.
- Provide daily admin support to eHub GPs and ANPs for incoming PATCHS.
- Maintain and develop effective communication across the team with peers, clinicians, Senior Care Coordinators, and Operations Manager.
- Develop and maintain a knowledge of PATCHS service pathways: routine, urgent, and emergency.
- Provide telephony support to GP practices using Surgery Connect.
- Monitor routine, urgent, and emergency tasks to be actioned within SystmOne.
- Maintain records of all activities carried out, including PATCHS received, coding of the PATCHS outcome, and other relevant fields in the Community Navigator template.
- Work accurately when handling patients' clinical information, ensuring that documents are attached to the correct medical record.
- Proactively engage in the development of the eHub service.
- Work collaboratively with other colleagues and teams to provide administrative support within Healthcare Central London.
- Computer literate, able to use email and Microsoft Office applications.
- Excellent communication skills, both verbal and written.
- Numerate and literate.
- Has, or can show capacity to develop, a good knowledge of primary care and local services.
- Multi-tasking utilising IT, telephony, and having excellent attention to detail.
- Patient-focused and driven to deliver the required care in a timely manner.
- A willingness to learn and work as part of a team as well as autonomously.
- Solution-focused and able to work to service specifications and targets.
- Ability to deal with challenging and vulnerable people and having the emotional resilience to manage difficult and upsetting conversations where necessary.
- Tactful and diplomatic, able to build rapport with people from a wide range of backgrounds.
- Works in a systemised, process-driven way, able to handle and manage a high volume of tasks and information.
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