Care Coordinator
7 days ago
We are seeking a highly skilled and experienced Care Coordinator to join our team at Affinity Care Recruitment. As a Care Coordinator, you will play a vital role in supporting our business by working closely with Local Authority Health care Teams and other providers.
Key Responsibilities- Staff Rostering: Produce care staff rotas on a weekly basis using our computer-based roster system.
- Record Keeping: Maintain accurate and up-to-date records, ensuring compliance with organisational and legal requirements for a safe and well-planned service.
- Resource Management: Plan and manage runs of work that are geographically efficient, continuously reviewed and updated as necessary.
- Referral Management: Review, accept, process, and allocate referrals with the Field Care Supervisors.
- Client Information: Compile client information and Home Care Worker management actions, reporting weekly using Key Performance Indicator (KPI) forms to monitor strategic performance and compliance against each area, meeting standards and targets agreed for a weekly deadline.
- Call Allocation: Allocate calls to care workers, taking into consideration Service User's needs and preferences for gender and compatibility.
- Call Coverage: Ensure that all calls are covered in all instances.
- Care Worker Briefings: Provide care workers with full briefings about Service User's needs and any other information required to deliver a good service, providing updates as Service User's needs change.
- Schedule Updates: Inform care workers of any amendments to their schedules as they occur, with careful clarification.
- Record Maintenance: Ensure accurate records are maintained on the Carefree roster, including Service User and staff information, daily event records, and details of service delivered, staff holidays, absence, and training.
- Communication: Proactively liaise with Social Workers, Service Users, Family Members, and Care Workers to take on new referrals and arrange with the Care Manager to plan initial assessments.
- Confidentiality: Ensure confidentiality of Service User information, in line with the Organisation's policy and procedures.
- Incident Reporting: Report any incidents or complaints to their line manager, completing incident report forms and other documentation as required.
- On-Call Duties: Undertake on-call duties as part of an agreed pre-planned rota, providing an effective out-of-hours on-call service.
- Team Collaboration: Work closely with the team to plan in a proactive manner.
- Performance Monitoring: Monitor the performance of care workers, organising spot checks and conducting supervisions and appraisals in line with the Organisation's policy on keeping accurate records.
- Policy Knowledge: Have knowledge of all relevant policies and procedures, in line with CQC, and be familiar with processes for communication and reporting.
- Quality Compliance: Routinely identify and report to your line manager any areas of concern, potential business development opportunities, and quality compliance-related issues.
- NVQ Level 2: Hold a NVQ level 2 qualification.
- Professional Development: Willing to work towards an NVQ level 3 qualification and supervision and management qualifications as appropriate.
- Problem-Solving: A positive attitude as a creative and innovative problem solver with excellent communication skills and the ability to identify and describe problems in high detail.
- Professionalism: Professional while dealing with a variety of staff both internally and externally.
- Communication Skills: A patient, understanding, clear communicator who is able to remain professional under pressure and to deal with challenging situations in a sensitive and creative manner.
- Roster Experience: Experience with using a roster within Domiciliary Care.
- Problem-Solving Skills: Excellent problem-solving skills.
- Flexibility: Willingness to work flexibly and ability/commitment to work as part of a team and on your own initiative.
- Computer Skills: Be competent using computer packages such as Microsoft Office, Carefree, Roadrunner, Birdie, Home Care CM2000, or EziTracker applications.
- Teamwork: A good team ethic.
- Regulatory Knowledge: Working knowledge of regulatory frameworks (CQC).
- Health and Safety: Working knowledge of Health and Safety requirements.
- Health and Social Care Experience: Health and Social Care experience (paid or voluntary).
- Qualifications: Level 2 or 3 in Health and Social Care.
- Call Centre Experience: Experience of call centre style environment.
- Team Support: Supportive – recognise how to contribute to the team to help.
- Professional Opportunities: Professional opportunities for growth and development.
- Training and Support: Great on-the-job support and training.
- Staff Events: Staff events and social activities.
- Pension Scheme: Pension scheme.
- Annual Leave: 28 days annual leave, including bank holidays.
- Travel Allowance: Travel allowance of £1200.
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