Healthcare Navigator

5 hours ago

London, Greater London, United Kingdom The Lewisham Care Partnership Full time
Job Title: Patient Care Navigator

About the Role:

The Lewisham Care Partnership is seeking a highly skilled Patient Care Navigator to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients.

Key Responsibilities:

  • Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
  • Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
  • Process patient requests for appointments
  • Process repeat prescription requests
  • Initiate contact with and respond to requests from patients, team members and external agencies
  • Enter read-code data on Emis Web clinical system
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patients healthcare records as necessary
  • Direct requests for information, SAR, insurance/solicitors letters and DVLA forms, to the administrative team
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and noticeboards
  • Support all clinical staff with general tasks as requested

Requirements:

  • GCSE level or equivalent
  • Active signposting or Care Navigator training qualification
  • Healthcare qualification (level 2) or working towards gaining equivalent level
  • Customer service qualification (NVQ) or equivalent

Working Environment:

The successful candidate will be based in the central call centre of The Lewisham Care Partnership and at the practices sites for face to face services. Applicants will be expected to work in both settings.

What We Offer:

The Lewisham Care Partnership offers a supportive and dynamic working environment, with opportunities for professional development and growth. We are committed to providing high-quality healthcare services to our patients and communities.

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