Healthcare Navigator

We are seeking a highly motivated and compassionate Digital Care Coordinator to join our team at Wide Way Medical Centre. As a key member of our multidisciplinary team, you will play a vital role in providing coordination and navigation of care and support across health and care services.

• Work with patients, their families, and carers to improve their understanding of their condition and support them to develop and review personalized care and support plans to manage their needs and achieve better healthcare outcomes.
• Help patients manage their needs through answering queries, making and managing appointments, and ensuring that patients have good quality written or verbal information to help them make choices about their care.
• Assist patients to access self-management education courses, peer support, health coaching, and other interventions that support them in their health and wellbeing and increase their levels of knowledge, skills, and confidence in managing their health.
• Support patients to take up training and employment and to access appropriate benefits, where eligible, through referral to social prescribing link workers.
• Provide coordination and navigation for patients and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals, helping to ensure patients receive a joined-up service and the most appropriate support.
• Work collaboratively with GPs and other primary care professionals within the Practice to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals.
• Explore and assist patients to access a personal health budget, where appropriate.
• Work with patients, their families, carers, and healthcare team members to encourage effective help-seeking behaviors.
• Identify unpaid carers and help them access services to support them. Conduct follow-ups on communications from out-of-hospital and in-patient services.
• Maintain records of referrals and interventions to enable monitoring and evaluation of the service.
• Support practices to keep care records up to date by identifying and updating missing or out-of-date information about the person's circumstances.

• Develop and curate engaging content for the Practice's website, social media channels, newsletters, and other communication platforms.
• Write, edit, and proofread marketing materials, including brochures, flyers, and patient information leaflets.
• Manage and update the Practice's social media accounts.
• Create and schedule posts, respond to comments and messages, and track engagement metrics.
• Assist in the development and execution of digital marketing campaigns to promote Practice services, health awareness, and community events.
• Monitor and report on the performance of digital marketing efforts using tools such as Google Analytics.
• Coordinate and promote community outreach programs and events.
• Build and maintain relationships with local organizations, schools, and businesses to foster community partnerships.
• Design and distribute patient satisfaction surveys and other feedback mechanisms.
• Assist in the creation and distribution of patient communications, including appointment reminders and health alerts.

• NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards.
• Ability to actively listen, empathize with people, and provide personalized support in a non-judgmental way.
• Ability to provide a culturally sensitive service, supporting people from all backgrounds and communities, respecting lifestyles and diversity.
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
• Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential.
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies, and stakeholders.
• Ability to identify risk and assess/manage risk when working with individuals.
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the care coordinator role, when there is a mental health need requiring a qualified practitioner.
• Ability to work from an asset-based approach, building on existing community and personal assets.
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.
• Ability to demonstrate personal accountability, emotional resilience, and work well under pressure.
• Ability to organize, plan, and prioritize on own initiative, including when under pressure and meeting deadlines.
• High level of written and verbal communication skills.
• Ability to work flexibly and enthusiastically within a team or on own initiative.
• Ability to provide motivational coaching to support people's behavior change.
• Experience of working directly in a care coordinator role, adult health and social care, learning support, or public health/health improvement.
• Experience of working in health, social care, and other support roles in direct contact with people, families, or carers (in a paid or voluntary capacity).
• Experience of working within multi-professional team environments.
• Experience of supporting people, their families, and carers in a related role.
• Experience or training in personalized care and support planning.
• Experience of data collection and using tools to measure the impact of services.
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation.
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
• Demonstrable commitment to professional and personal development, enrolled in, undertaking, or qualified from appropriate training as set out in the core curriculum by the Personalized Care Institute.
• Proficient in MS Office and web-based services.
• Skills and knowledge of the personalized care approach.
• Understanding of the wider determinants of health, including social, economic, and environmental factors and their impact on communities, individuals, their families, and carers.
• Understanding of, and commitment to, equality, diversity, and inclusion.
• Strong organizational skills, including planning, prioritizing, time management, and record keeping.
• Knowledge of how the NHS works, including primary care and PCNs.
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes.
• Ability to recognize and work within limits of competence and seek advice when needed.
• Understanding of the needs of older people/adults with disabilities/long-term conditions, particularly in relation to promoting their independence.
• Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional, and social.
• Understanding of the needs of older people/adults with disabilities/long-term conditions, particularly in relation to promoting their independence.
• Other.
• Meets DBS reference standards and criminal record checks.
• Willingness to work flexible hours when required to meet work demands.
• Access to own transport.
• Ability to travel across the locality on a regular basis.
• Proficient speaker of another language to aid communication with people in the community for whom English is a second language.