Digital Experience Consultant

4 weeks ago


London, Greater London, United Kingdom Quantum Metric Full time
About the Role

The Business Consultant will drive client adoption of the Quantum Metric platform, ensuring customers receive tangible value through our partnership. This role engages regularly with customers to provide tailored training aligned to organizational use cases, teaches customers how to apply our technology to solve key business challenges, and provides ad-hoc analysis/insights to improve digital experiences.

Responsibilities

• Teach clients how to analyze their data using the Quantum Metric platform to surface defects and opportunities for digital product enhancements
• Develop a consultative relationship with each client via a thorough understanding of their business model, strategy, digital properties, key initiatives, and business goals
• Provide guidance on best practices for leveraging Quantum Metric to solve business problems execute on their digital strategy via daily client interactions
• Lead training sessions across a plethora of use cases to enable customers to be autonomous, while driving adoption across large audiences
• Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit client onsite locations
• Proactively analyze client data using the Quantum Metric platform to inform data-driven improvements to digital experiences
• Create presentations to summarize opportunities for site optimization and revenue recovery. Present findings with data-driven recommendations and supporting analysis to key client stakeholders
• Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption
• Establish and maintain expert level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform to enable customers and surface actionable insights
• Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features
• Partner with account team to secure renewals and support upsell opportunities through enablement and business value

Requirements

• Fluent in English and Spanish, with optional Italian language skills
• 3+ years serving in a digital analytics oriented role: Product/Customer Experience/Optimization/Experimentation Analyst, Consulting, or Professional Services.
• Must be able to analyze digital datasets to draw meaningful conclusions and recommendations. Enjoys solving complex problems without straight forward solutions
• Have client-facing experience and be comfortable in a training / subject matter expert (SME) capacity
• A solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX/UI. Familiarity with HTML, CSS, and JavaScript is an advantage
• Experience with digital analytics and experimentation solutions such as Adobe Analytics, Google Analytics, Heap, Tealeaf, Optimizely, Maxymiser, or Adobe Target
• Socially capable and able to build relationships with diverse audiences: senior leaders, middle managers, and individual contributors, both technical and non-technical
• Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities
• Must be a self-starter, who thrives in fast-paced, ambiguous environments
• Empathetic to client concerns and passionate about empowering customers to improve their digital experiences
• Excellent verbal and written communication skills with exemplary presentation skills. Must be comfortable presenting to large audiences of 50+ individuals

About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organisations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organisations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line.

  • London, Greater London, United Kingdom Instinct Resourcing Full time £45,000

    Unlock Your Potential as a Digital Learning Specialist Instinct Resourcing is partnering with a global professional services firm to deliver innovative digital learning experiences. As a Digital Learning Specialist, you will play a key role in creating cutting-edge solutions that drive organisational growth and transformation. Your responsibilities will...


  • London, Greater London, United Kingdom Palladium Digital Group Full time

    Palladium Digital Group seeks a Digital Transformation Consultant to drive forward transformation and create exceptional value for top-tier private equity clients and their portfolios. We are in search of the best-of-breed professionals who are ready to contribute their expertise.The ideal candidate will have a passion for making a positive impact, be a...


  • London, Greater London, United Kingdom Quantum Metric Full time

    About the RoleThe Digital Experience Consultant will drive client adoption of the Quantum Metric platform, ensuring customers receive tangible value through our partnership. This role engages regularly with customers to provide tailored training aligned to organizational use cases, teaches customers how to apply our technology to solve key business...


  • London, Greater London, United Kingdom Digital Gravity Ltd Full time

    Principal Consultant - Big Data & AnalyticsLondon based or UK BasedFlexible hybrid working modelCompetitive basic salary of £30k to £40k depending on experienceUncapped bonus schemeOTE = up to 50% of personal billingsThe RoleAs a Principal Consultant, you will be working with an experienced team to deliver a performance-based culture with plenty of support...


  • London, Greater London, United Kingdom Quantum Metric Full time

    About the RoleAs a Business Consultant at Quantum Metric, you will play a key role in driving client adoption of our platform and ensuring that customers receive tangible value through our partnership. You will engage regularly with customers to provide tailored training aligned to organizational use cases, teach customers how to apply our technology to...


  • London, Greater London, United Kingdom Optimizely Full time

    Unlock Digital Potential with OptimizelyWe are on a mission to help businesses enrich their customer lifetime value, increase revenue and grow their brands. At Optimizely, we do this by reinventing how marketing and product teams work to create and optimize digital experiences across all channels.About the RoleThis is an exciting opportunity for a Strategic...


  • London, Greater London, United Kingdom Optimizely Full time

    At Optimizely, we're on a mission to empower businesses to unlock their digital potential. Our Digital Experience Platform enables marketing and product teams to create and optimize digital experiences across all channels, helping over 10,000 businesses like H&M, PayPal, Zoom, and Toyota enrich their customer lifetime value, increase revenue, and grow their...


  • London, Greater London, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Director of Digital at the Digital Preservation CoalitionAs the Director of Digital, you will be responsible for developing and implementing a comprehensive digital strategy that aligns with the organization's goals and objectives.Key Responsibilities:Develop and lead the implementation of a digital strategy that drives business growth and...


  • London, Greater London, United Kingdom Match Digital Full time

    Digital Experience Design OpportunityWe're looking for a highly skilled Digital Experience Designer to join our team at Match Digital in London. This is an exciting opportunity to contribute to the development of innovative digital experiences that drive customer engagement and loyalty.As a key member of our design team, you will work closely with...


  • London, Greater London, United Kingdom Salt Digital Recruitment Full time

    Achieve digital excellence as an AEM Architect with our Banking client in London/Hybrid. Enjoy a day rate of £750 – £850 inside IR35.As an AEM Architect, you will design and implement robust Adobe Experience Manager (AEM) solutions, providing strategic guidance on Workfront usage to optimize workflows. Your role will combine technical and functional...


  • London, Greater London, United Kingdom Marketo, an Adobe Company Full time

    About the Role:We are seeking a Senior Content Supply Chain Solution Consultant to join our UK & Ireland pre-sales team at Marketo, an Adobe Company.As a trusted advisor to our customers, you will understand their business landscape and objectives, demonstrating and articulating the value of the Adobe Experience Cloud solutions. You will provide our...


  • London, Greater London, United Kingdom Match Digital Full time

    Job DescriptionThe role of Product Owner is crucial in shaping the product vision and strategic intent for customer experience journey teams. As a Digital Customer Experience Transformation Specialist, you will be responsible for delivering digital customer experiences that meet business needs and strategic direction.Key Responsibilities:Function as the...


  • London, Greater London, United Kingdom Digital Preservation Coalition Full time

    Opportunity for a Digital Preservation SpecialistThe Digital Preservation Coalition is seeking a skilled Digital Preservation Specialist to join our team.Key Responsibilities:Audit and assess the digital preservation needs of our collections and archives.Develop a comprehensive digital preservation strategy and plan.Implement and maintain digital...


  • London, Greater London, United Kingdom https:magnet.mesitemap Full time

    Unlock Your Digital PotentialAt Optimizely, we're on a mission to empower businesses to unlock their digital potential. We achieve this by revolutionizing how marketing and product teams work to create and optimize digital experiences across all channels.We're proud to partner with over 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, to help them...


  • London, Greater London, United Kingdom Aimpoint Digital Full time

    We're seeking Digital Transformation Specialists to join our team at Aimpoint Digital. This role involves working with data scientists, analytics consultants, and data engineers to deliver data and analytic advisory and solutions.This is a full-time 12-month position with the opportunity for permanent employment upon successful completion of the program. The...


  • London, Greater London, United Kingdom Digital Preservation Coalition Full time

    Preservation Consultant at the V&AThe V&A, a leading museum of art and design, seeks a consultant to preserve and maintain its digital collections and corporate information. With a permanent collection spanning over 5,000 years, the museum recognises the need for effective digital preservation.The chosen consultant will report to a cross-museum working...


  • London, Greater London, United Kingdom Optimizely Full time

    At Optimizely, we're on a mission to empower businesses to unlock their digital potential. We achieve this by revolutionizing how marketing and product teams collaborate to create and optimize digital experiences across all channels.We're proud to support over 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, in enriching their customer lifetime...


  • London, Greater London, United Kingdom Methods Business and Digital Technology Full time

    Established in the UK over 30 years ago, Methods Business and Digital Technology is a leading IT Services Consultancy that partners with central government departments and agencies to transform the public sector. Our human touch sets us apart from other consultancies, system integrators, and software houses - we believe in creating value and sustainability...


  • London, Greater London, United Kingdom Infosys Full time

    Role: Digital Experience StrategistTechnology: Digital Strategists & Offering OwnersLocation: London, UKKey Responsibilities:Develop and execute digital service offerings, driving conceptualization and go-to-market strategiesEngage and communicate effectively across all levels of the organization, and with CxOs in the industryCreate exceptional digital...

  • Service Designer

    1 day ago


    London, Greater London, United Kingdom Manchester Digital Full time

    About the RoleAs a key member of our Digital Factory community, you will be responsible for designing and developing innovative digital services and products that meet the needs of our clients. Your expertise in Service Design will enable us to deliver user-centric solutions that drive business value.We are looking for a highly skilled Service Designer to...