Digital Experience Consultant

3 weeks ago

London, Greater London, United Kingdom Quantum Metric Full time
About the Role

As a Business Consultant at Quantum Metric, you will play a key role in driving client adoption of our platform and ensuring that customers receive tangible value through our partnership. You will engage regularly with customers to provide tailored training aligned to organizational use cases, teach customers how to apply our technology to solve key business challenges, and provide ad-hoc analysis/insights to improve digital experiences.

Responsibilities
  • Teach clients how to analyze their data using the Quantum Metric platform to surface defects and opportunities for digital product enhancements
  • Develop a consultative relationship with each client via a thorough understanding of their business model, strategy, digital properties, key initiatives, and business goals
  • Provide guidance on best practices for leveraging Quantum Metric to solve business problems execute on their digital strategy via daily client interactions
  • Lead training sessions across a plethora of use cases to enable customers to be autonomous, while driving adoption across large audiences
  • Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit client onsite locations
  • Proactively analyze client data using the Quantum Metric platform to inform data-driven improvements to digital experiences
  • Create presentations to summarize opportunities for site optimization and revenue recovery. Present findings with data-driven recommendations and supporting analysis to key client stakeholders
  • Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption
  • Establish and maintain expert level knowledge of product capabilities & configuration options to leverage the Quantum Metric platform to enable customers and surface actionable insights
  • Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features
  • Partner with account team to secure renewals and support upsell opportunities through enablement and business value

Requirements
  • Fluent in English and Spanish, with optional Italian language skills
  • 3+ years serving in a digital analytics oriented role: Product/Customer Experience/Optimization/Experimentation Analyst, Consulting, or Professional Services.
  • Must be able to analyze digital datasets to draw meaningful conclusions and recommendations. Enjoys solving complex problems without straight forward solutions
  • Have client-facing experience and be comfortable in a training / subject matter expert (SME) capacity
  • A solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX/UI. Familiarity with HTML, CSS, and JavaScript is an advantage
  • Experience with digital analytics and experimentation solutions such as Adobe Analytics, Google Analytics, Heap, Tealeaf, Optimizely, Maxymiser, or Adobe Target
  • Socially capable and able to build relationships with diverse audiences: senior leaders, middle managers, and individual contributors, both technical and non-technical
  • Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities
  • Must be a self-starter, who thrives in fast-paced, ambiguous environments
  • Empathetic to client concerns and passionate about empowering customers to improve their digital experiences
  • Excellent verbal and written communication skills with exemplary presentation skills. Must be comfortable presenting to large audiences of 50+ individuals

Perks & Benefits
  • Group Health Plans (100% paid)
  • Life Assurance
  • Employee Assistance Program
  • Stock Options
  • Employee Lead Referral Program
  • Internal Lead Referral Program
  • One-Time Home Office Enhancement Stipend
  • Monthly Business Expense Stipend
  • Parental Leave
  • Unlimited Paid Time Off, plus English Bank and Public Holidays off
  • Calm App access
  • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
  • Sick Pay – 10 days full pay per year, anything above that statutory pay only
  • Automatic enrollment in QM Pension Plan with 4% match
  • MacBook and awesome swag delivered to your door
  • Hybrid workspace solutions available through Upflex
  • Encouraging and collaborative culture

About Quantum Metric
As the leader in Continuous Product Design, Quantum Metric helps organisations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organisations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line. Today, Quantum Metric captures insights from 40 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. 6 of our customers come from the top 25 Fortune 500 Companies. Our customer retention rate is 98%. In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round, and we are using those funds to accelerate our product and people growth. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last four-consecutive years, and has made Best Places to Work list by Glassdoor, BuiltIn, Fast Company and Forbes.

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