Digital Customer Experience Transformation Specialist
4 days ago
The role of Product Owner is crucial in shaping the product vision and strategic intent for customer experience journey teams. As a Digital Customer Experience Transformation Specialist, you will be responsible for delivering digital customer experiences that meet business needs and strategic direction.
Key Responsibilities:
- Function as the Product Owner for 1-2 product domains to deliver digital customer experiences.
- Collaborate with regional and global stakeholders to understand business needs and strategic direction.
- Coordinate with business, experience, analytics and technical teams to define and deliver the product vision, business case and product roadmap.
- Work closely with business and product development teams to ensure epics and stories are correctly understood, prioritised and delivered.
About You
- You have worked as a Product Owner in a large company on customer experience or digital products.
- You have knowledge of complex CMS platforms.
- You understand the concepts of digital customer experience journey mapping and development.
- You have experience delivering customer journeys focused on conversion.
- You have knowledge of Product Management tools such as Jira, Confluence and Aha.
- You have experience with Design Thinking methodology.
- You possess strong presentation, written and verbal communication skills.
What We Offer
- A flexible working environment and the ability to work from home / flexible hours.
- Private healthcare and private dental insurance.
- Competitive pension, 26 days holiday (excluding bank holidays).
- Car lease scheme, season ticket loan and cycle to work schemes.
Estimated salary range: £70,000 – £80,000 + benefits. The exact salary will be determined based on your experience and qualifications.
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