Luxury Hotel Concierge

4 weeks ago


London, Greater London, United Kingdom The Ritz London Full time

The Ritz London: A Premier Destination for Exceptional Service

We are seeking a highly skilled and experienced Night Concierge to join our team at The Ritz London. As a key member of our Concierge Department, you will be responsible for delivering exceptional guest experiences, ensuring seamless interactions, and providing personalized service to our discerning clientele.

Key Responsibilities:

  • Meet and greet guests upon arrival and departure, ensuring a warm and welcoming experience
  • Provide expert knowledge of hotel services and amenities, making recommendations to enhance guest stays
  • Collaborate with other departments to ensure seamless service delivery and exceed guest expectations
  • Communicate effectively with guests, responding to their needs and preferences in a timely and professional manner

Requirements:

  • Relevant experience in a five-star property, with a proven track record of delivering exceptional guest service
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
  • Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities
  • Fluent English language skills, both spoken and written

What We Offer:

  • A highly competitive salary and benefits package, including instant reward and recognition schemes
  • Opportunities for learning and development, with a focus on enhancing guest experience and service delivery
  • A dynamic and supportive work environment, with a team of experienced professionals dedicated to excellence

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.



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