Luxury Hotel Concierge Manager
4 weeks ago
Job Title: Head Concierge
The Peninsula London is seeking a seasoned Head Concierge to oversee the Concierge Desk operations, ensuring excellent service with a strong focus on the Peninsula Service Principles.
Key Responsibilities:
- Exceed guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles and anticipating guests' needs.
- Possess an in-depth knowledge of the hotel and its offerings, city activities, and establish close contacts to provide exclusive experiences.
- Actively network and build key contacts within the hospitality, culture, and events sectors.
- Hire, develop, motivate, supervise, and performance manage department colleagues in maintaining a culture in compliance with mission, vision, values, and core principles.
Requirements:
- Minimum 10-year experience in a Concierge Operation, with 2 years in the same capacity in a Luxury Hotel environment.
- Thorough and resourceful knowledge of available city activities.
- Excellent time management, multitasking, and organisational skills, highly adaptable, and naturally positive.
- Fluent English communication proficiency, with expertise in a second language desirable.
Benefits:
- Excellent salary package, generous service charge, life insurance, and enhanced company contribution on pension plan.
- Medical cash plans, including optical and dental coverage, enhanced maternity and paternity leave plan.
- State-of-the-art heart of house facilities, colleague restaurant, and on-site occupational health and safety nurse and wellbeing education sessions.
- High street and online shopping discounts, rewards and recognition initiatives, and dry cleaning for uniforms and work attire.
We look forward to welcoming you to the Peninsula family and receiving your resume.
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