Vaccine Sales Executive
3 days ago
We are seeking a highly motivated and experienced Vaccine Sales Executive to join our team at Inizio Engage XD. As a Vaccine Sales Executive, you will play a critical role in generating sales for our client's influenza portfolio within Primary Care.
Key Responsibilities- Customer Support
- Provide exceptional customer support service, processing all inbound calls, orders, and proactive promotion of products or services where appropriate.
- Respond to incoming calls, emails, and enquiries regarding product information, pricing, supply updates, deliveries, and proof of delivery requests.
- Handle queries and complaints, provide solutions, and follow up to ensure resolution on a timely basis and to the satisfaction of the customer.
- Answer first-line product enquiries in line with the approved SmPC.
- Provide support to customers with the use of all microsites and forward feedback to the Marketing team when necessary.
- Analyse and interpret customer account data to determine the level of customer service, proactively identify future customer needs, and align these against potential Seqirus offerings.
- Generate sales leads to be followed up by the Contact Centre or Field-based sales teams as appropriate.
- Maximise all customer interactions through proactively promoting Seqirus products and services to customers to drive increased product sales.
- Proactively service call target customers in line with priority listings and business drivers.
- Contact existing and/or potential customers and/or stakeholders to arrange meetings with Seqirus colleagues.
- Contact existing and/or potential customers and/or stakeholders for the purposes of gathering market, environment, and/or customer information.
- Order Entry & Administration
- Record all sales and order information for Head Office use.
- Take and manage all product orders in accordance with the relevant Seqirus SOP.
- Manage amended and cancelled orders in accordance with the relevant Seqirus SOP.
- Liaise with relevant Seqirus team members regarding blocked orders relating to Validation or Credit limit issues.
- Liaise with Seqirus customer service team to resolve customer queries in relation to delivery timings and schedules.
- Information & Communication
- Keep accurate records of all correspondence with customers.
- Coordinate communication with all stakeholders across the business to ensure all business leads or interests are dealt with effectively and efficiently in a timely manner.
- Pass information to the appropriate Seqirus team member regarding new, reopened, or change of name account requests & other customer master data amendments.
- Ensure that any information in relation to a potential adverse event is transmitted to the Seqirus UK Pharmacovigilance Department in line with the SOP.
- Conduct all activities in accordance with the current ABPI Code of Practice where relevant.
- Communicate effectively with the wider field-based sales force when required.
- Attend regional or national meetings as and when required.
- Educated to graduate level (relevant life sciences or business/commercial course).
- ABPI – preferable to have upon commencing role, if not must have obtained within one year of commencing role.
- Confident IT user.
- Evidence of good written and spoken English.
- Demonstrable track record in achieving business-related targets.
- Positive customer service attitude.
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