Vaccine Sales Executive

3 days ago


Ashby de la Zouch, Leicestershire, United Kingdom Inizio Engage XD Full time
About the Role

We are seeking a highly motivated and experienced Vaccine Sales Executive to join our team at Inizio Engage XD. As a Vaccine Sales Executive, you will play a critical role in generating sales for our client's influenza portfolio within Primary Care.

Key Responsibilities
  • Customer Support
    • Provide exceptional customer support service, processing all inbound calls, orders, and proactive promotion of products or services where appropriate.
    • Respond to incoming calls, emails, and enquiries regarding product information, pricing, supply updates, deliveries, and proof of delivery requests.
    • Handle queries and complaints, provide solutions, and follow up to ensure resolution on a timely basis and to the satisfaction of the customer.
    • Answer first-line product enquiries in line with the approved SmPC.
    • Provide support to customers with the use of all microsites and forward feedback to the Marketing team when necessary.
    • Analyse and interpret customer account data to determine the level of customer service, proactively identify future customer needs, and align these against potential Seqirus offerings.
    • Generate sales leads to be followed up by the Contact Centre or Field-based sales teams as appropriate.
    • Maximise all customer interactions through proactively promoting Seqirus products and services to customers to drive increased product sales.
    • Proactively service call target customers in line with priority listings and business drivers.
    • Contact existing and/or potential customers and/or stakeholders to arrange meetings with Seqirus colleagues.
    • Contact existing and/or potential customers and/or stakeholders for the purposes of gathering market, environment, and/or customer information.
  • Order Entry & Administration
    • Record all sales and order information for Head Office use.
    • Take and manage all product orders in accordance with the relevant Seqirus SOP.
    • Manage amended and cancelled orders in accordance with the relevant Seqirus SOP.
    • Liaise with relevant Seqirus team members regarding blocked orders relating to Validation or Credit limit issues.
    • Liaise with Seqirus customer service team to resolve customer queries in relation to delivery timings and schedules.
  • Information & Communication
    • Keep accurate records of all correspondence with customers.
    • Coordinate communication with all stakeholders across the business to ensure all business leads or interests are dealt with effectively and efficiently in a timely manner.
    • Pass information to the appropriate Seqirus team member regarding new, reopened, or change of name account requests & other customer master data amendments.
    • Ensure that any information in relation to a potential adverse event is transmitted to the Seqirus UK Pharmacovigilance Department in line with the SOP.
    • Conduct all activities in accordance with the current ABPI Code of Practice where relevant.
    • Communicate effectively with the wider field-based sales force when required.
    • Attend regional or national meetings as and when required.
    Requirements
    • Educated to graduate level (relevant life sciences or business/commercial course).
    • ABPI – preferable to have upon commencing role, if not must have obtained within one year of commencing role.
    • Confident IT user.
    • Evidence of good written and spoken English.
    • Demonstrable track record in achieving business-related targets.
    • Positive customer service attitude.


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