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Customer Service Representative

2 months ago


Wath upon Dearne, United Kingdom IMH Recruitment Full time
IMH Recruitment is seeking a skilled Customer Service Advisor to join our reputable client in Wath Upon Dearne. Our client is a leading manufacturing and distribution retailer in Rotherham, with a strong presence throughout the UK.

Duties and Responsibilities:
  • Provide first point of contact resolution to customers
  • Handle customer enquiries and provide support and product/service information
  • Build relationships with customers and liaise with couriers regarding deliveries
  • Update accounts and administer orders
  • Handle complaints and take inbound calls

Required Skills:
  • Problem-solving and strong communication skills
  • Computer literacy and experience with multiple systems and databases
  • Call handling and email handling or live chat experience

Working Hours and Pay:
  • Working Sunday to Thursday, 09:00 - 17:30
  • £12.18 per hour (25,334.00 annually)