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Customer Service Representative
2 months ago
Duties and Responsibilities:
- Provide first point of contact resolution to customers
- Handle customer enquiries and provide support and product/service information
- Build relationships with customers and liaise with couriers regarding deliveries
- Update accounts and administer orders
- Handle complaints and take inbound calls
Required Skills:
- Problem-solving and strong communication skills
- Computer literacy and experience with multiple systems and databases
- Call handling and email handling or live chat experience
Working Hours and Pay:
- Working Sunday to Thursday, 09:00 - 17:30
- £12.18 per hour (25,334.00 annually)