Customer Service Representative

3 weeks ago


Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time
Customer Service Representative

We are seeking a highly skilled and experienced Customer Service Representative to join our team in Newcastle. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and providing assistance in a fast-paced environment.

Key Responsibilities:
  • Engage with customers in a professional and courteous manner to address inquiries, resolve issues, and provide assistance.
  • Utilize your prior experience in customer service to handle a variety of customer interactions efficiently and effectively.
  • Collaborate with team members and other departments to ensure timely resolution of customer concerns and inquiries.
  • Maintain confidentiality and handle sensitive customer data with the utmost care and discretion.
  • Demonstrate a strong customer focus and dedication to delivering an outstanding customer experience with every interaction.
Requirements:
  • Prior experience in customer service or customer support roles.
  • Experience in banking, insurance, or financial services customer service is advantageous.
  • Ability to work onsite in Newcastle, five days a week.
  • Strong communication skills and the ability to work well in a team environment.
  • Excellent problem-solving abilities and attention to detail.

We are an equal opportunities employer and welcome applications from all sections of society. If you are passionate about providing exceptional customer service and have the skills and experience required for this role, please apply now.



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