Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Red Dot Search UK Limited. As a key member of our customer-facing team, you will be responsible for handling inbound customer queries, providing clear and helpful advice, and promoting additional products and services where relevant.
The ideal candidate will have excellent communication skills, a natural ability to build rapport with customers, and a passion for delivering exceptional customer experiences. If you are empathetic, patient, and focused on providing a friendly and professional service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Handle inbound customer queries from contract renewals and upgrades to troubleshooting issues.
- Support customers with clear, helpful advice and promote additional products and services where relevant.
- Build strong, trusting relationships with customers and ensure they leave every call feeling valued and supported.
What We're Looking For:
- A natural ability to talk to people, listen carefully, and offer tailored solutions.
- Empathetic, patient, and focused on delivering exceptional customer experiences.
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