Customer Service Agent
6 months ago
Customer Service Agent - Office Based
Working Location - Unit 2 Callflex Business Park, Golden Smithies Lane, Wath-Upon-Dearne, Rotherham, S63 7ER
Free On Site Parking
Monday to Friday 37.5 hours per week, covering shifts between the hours of 7:45 am and 19:30 pm
Contract Type - Permanent
£22,369.34 + bonus (Up to £1,400 per annum performance related bonus)
Who We Are
Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients. We have experienced rapid growth and are now a team of over 2000 people who spend their day helping people.
About The Role
As a Customer Service Agent, you will be the first point of contact for customers, ensuring they receive a professional service, the support they need, and ultimately helping people on each and every call.
For this role you will be based at our office in Wath upon Dearne in Rotherham on a full time basis.
What's Involved:
- Deal with telephone queries and provide information to both external and internal customers as necessary.
- Communicate effectively and liaise with customers, relative client departments and management.
- Adhere to the minimum target call and communication levels and standards as set by the company.
- Keep up-to-date with briefs and news articles to remain fully informed with company and legislative changes.
- Keep up to date and complete training as requested.
- Be aware of safeguarding policies and procedures.
- Adhere, at all times, to the Data Protection ICT and Confidentiality Policy.
- Understand the escalation process and implement when necessary.
- Work as a team to support colleagues.
- Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Team Manager.
- Keep accurate and timely records of all communication contacts with customers.
- Provide a high level of customer experience that is informative and confidential to customers whilst achieving service objectives.
Essential Skills:
- Have experience working in a customer focused environment.
- Be confident and courteous communicator with an excellent telephone manner.
- Be able to work under pressure, often dealing with emotive issues.
- Be self aware so as to protect your own and others health.
- Have an excellent standard of written and spoken English.
- Proven experience of building rapport & adapting communication to suit a diverse range of people.
- Be IT literate, specifically experienced in using Google packages.
- The ability to work as part of a team and support colleagues.
- Excellent attention to detail.
- Have a positive working attitude and work ethic.
Desirable Skills:
- Experience of working within a busy fast paced Call Centre environment, providing customer services via omni-channel solutions including telephone, webchat, email, letter and social media.
- The ability to work under your own initiative.
- An excellent ability to organise your workload.
- Have a willingness to learn and be open to change.
Benefits:
While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;
- Progression, training and development catered to you.
- Charity work
- Refer A Friend incentives
- Company pension scheme with employer contributions.
- G4S Life Assurance Scheme.
- Subsidised healthcare plan.
- Charity work- Match-IT and Payroll Giving.
- Confidential Counselling Services
- 24/7 support specialising in health and medical
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers
- Free on site parking
- Free tea and coffee on site
- Morale and well being team
-
Customer Service Agent
6 months ago
Newcastle upon Tyne, United Kingdom DXC Technology Full time**JOB TITLE: Customer Service Agent** **LOCATION**:Cobalt Business Park** **TYPE: Permanent, Full - time** At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We support customers, calling us with enquiries and requests about their personal lending accounts. We are looking...
-
Customer Service Representative
4 days ago
Wath upon Dearne, Rotherham, United Kingdom G4S Business Unit:US Youth Services Full timeJob OverviewG4S Business Unit: US Youth Services is seeking a dedicated Customer Service Representative to join our team. This role involves providing exceptional customer service, ensuring that customers receive professional advice and support in a timely manner.About the RoleThis is an exciting opportunity to work as part of a dynamic team, supporting...
-
Customer Service Agent
6 months ago
Newcastle upon Tyne, United Kingdom DXC Technology Full timeJob Description: JOB TITLE: Customer Service Agent LOCATION: TYPE: Permanent, Full - time At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We support customers, calling us with enquiries and requests about their personal lending accounts. We are looking for...
-
Customer Service Agents
6 months ago
Newcastle upon Tyne, United Kingdom G.R.E. Recruitment Limited Full time**Graduate Customer Service Agents x20 - Newcastle - Fully onsite - Up to £23,000** Are you a Newcastle based recent graduate? Are you passionate about providing excellent customer service? Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time? I've partnered with a...
-
Customer Service Agent
6 months ago
Newcastle upon Tyne, United Kingdom DXC Technology Full timeAt DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We provide support to customers, calling us with enquiries and requests about their loan account. We are looking for colleagues to join our team of **Customer Service Agents **putting our customers at the heart of everything...
-
Customer Service Agent
6 months ago
Staines-upon-Thames, United Kingdom ATA Full time**Customer Service Agent - Egham - £25,000 to £30,000** A great opportunity has arisen with a leading UK based technology integration business. The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of...
-
Customer Service Agent
6 months ago
Staines-upon-Thames, United Kingdom ATA Full time**Customer Service Agent - Egham - £25,000 to £30,000** A great opportunity has arisen with a leading UK based technology integration business. The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of...
-
Customer Service Agent
6 months ago
Staines-upon-Thames, United Kingdom ATA Full time**Customer Service Agent - Egham - £25,000 to £30,000** A great opportunity has arisen with a leading UK based technology integration business. The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of...
-
Customer Service Coordinator
3 weeks ago
Wath upon Dearne, Rotherham, United Kingdom TravisPerkins - Attrax Full timeAt Travis Perkins - Attrax, we're driven to become a truly inclusive employer, where everyone feels safe, welcome, and confident to be themselves. As a Customer Service Coordinator - Kitchen and Joinery Sales, you'll play a crucial role in helping us achieve this vision.About the RoleWe're looking for an exceptional individual with outstanding communication...
-
Customer Service Agent
6 months ago
Newcastle upon Tyne, United Kingdom MrQ Full time**Mr Who?** MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination. Our Customer Service Agents are the voice of our customers and integral...
-
Customer Service Agent
6 months ago
Newcastle upon Tyne, United Kingdom Wave Direct Limited Full time**About us** **Wave Direct is an online retailer specialising in Hot Tubs, Paddle Boards and Kayaks. We are a fast growing North East business, currently launching a new range of products. We welcome anybody interested in joining us during an exciting time. as we embrace growth within our team. If you're passionate about Customer Service and being part of...
-
Operations Administrator
5 days ago
Wath upon Dearne, United Kingdom CV-Library Full timeWe are looking for an Operations Administrator to join our forward-thinking team. The role will be based in Wath Upon Dearne from our head office. You will be handling many aspects of administration within the Operations Team, which will include processing change of tenancy’s, customer metering requests and managing escalated debt proceedings including...
-
Operations Administrator
5 days ago
Wath upon Dearne, United Kingdom Big Fish Little Fish Full timeWe are looking for an Operations Administrator to join our forward-thinking team. The role will be based in Wath Upon Dearne from our head office. You will be handling many aspects of administration within the Operations Team, which will include processing change of tenancy’s, customer metering requests and managing escalated debt proceedings including...
-
Customer Support Executive
18 hours ago
Wath upon Dearne, United Kingdom Big Fish Little Fish Full timeCustomer Support Executive Responsibilities * Handling inbound customer calls and providing customer support * Responding to website ‘Live Chat’ messages * Logging enquiries, notes and documents onto relevant CRM systems * Maintaining company information in line with the general data protection regulations * Managing incoming meter...
-
Customer Support Executive
19 hours ago
Wath upon Dearne, United Kingdom CV-Library Full timeCustomer Support Executive Responsibilities * Handling inbound customer calls and providing customer support * Responding to website ‘Live Chat’ messages * Logging enquiries, notes and documents onto relevant CRM systems * Maintaining company information in line with the general data protection regulations * Managing incoming...
-
Customer Booking Agent
6 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week (paid breaks) **Shift Pattern**: Monday - Friday (7 hour shift between 9am-8pm) **Weekends off!** **Holidays**: 29 days increases to 31 days after 1 years’ service Verisure are...
-
Customer Booking Agent
6 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Customer Booking Agent - Contact Centre** Quorum Business Park, Newcastle, NE12 8BU **Salary**:£10.42 per hour + uncapped commission **Working Hours**: 35 hours per week **Shift Pattern**: Monday - Friday shifts between 11am-8pm **WEEKENDS OFF!** **Holidays**: 29 days including bank holidays increases to 31 days after 1 years’ service Verisure are...
-
Customer Sales Advisor
6 months ago
Wath upon Dearne, United Kingdom Fusion Resources Ltd Full timeAn exciting opportunity has arisen to join our thriving client as an Appointment Setter based in Wath Upon Dearne You will identify leads through networking and securing appointments and demonstrations. On offer is a starting salary of £21,000 per ann with OTE £39,000. The Role - Create and maintain customer databases. - Schedule appointments for...
-
Office Based Customer Advisor
4 days ago
Wath upon Dearne, Rotherham, United Kingdom G4S Business Unit:US Youth Services Full timeCareer OpportunityAre you looking for a challenging and rewarding role in customer service? Do you want to work in a dynamic environment where no two days are the same?About the JobWe are seeking an experienced Office Based Customer Advisor to join our team at G4S Business Unit: US Youth Services. As a key member of our customer-facing team, you will provide...
-
Telephone Customer Support Agent
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Job Description:** Telephone Customer Support AgentWe are seeking a talented and experienced Telephone Customer Support Agent to join our team at Verisure Services (UK) Limited. The successful candidate will have excellent communication and interpersonal skills, as well as a strong ability to multitask and work under pressure.**Responsibilities:Provide...