Customer Service Agent
4 months ago
**Customer Service Agent - Egham - £25,000 to £30,000**
A great opportunity has arisen with a leading UK based technology integration business.
The role is responsible for maintaining high levels of customer service and support for dedicated key accounts.
Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role.
**Main Job Responsibilities / Job Specification**:
**Responsibilities will include**:
- Single point of contact to meet communication needs of key International customers.
- Management and ownership of cases throughout their lifecycle and through to completion.
- Case diagnosis and first line qualification of issues before call out.
- Ensure cases are restored for service within SLA.
- Booking of engineering resource / Logistics / Travel / Critical Spares etc.
- Engagement with other departments.
- Raising of accurate escalations in a timely manner.
- Booking of preventative maintenance visits.
- Weekly Touch-point meeting, reports and chairing of conference calls.
- Responsible for keeping case reporting and billing systems up to date.
- Raising supplier purchase orders.
- Invoicing management.
- Excellent customer relations and interpersonal skills.
- Production of quotations.
**Key skills**:
- Accurate recording of calls and customer/contract requirements
- Effective action and follow-up of required activities
- A meticulous attention to detail
- Administration and organisational skills
- Excellent customer relations and interpersonal skills
- Ability to take responsibility
- Ability to multi task and meet SLA based deadlines
- Ability to work on own initiatives, whilst part of a larger service delivery team
**Additional requirements / Advantages**:
- Experience of incident based ticketing systems
- Experience of CRM systems, (ideally Microsoft Dynamics)
- Previous Customer Service experience
Please note this the role operates on a shift pattern to be worked between 7am-7pm with a 9 hour working day.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Staines-upon-Thames: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
-
Customer Service Agent
5 months ago
Staines-upon-Thames, United Kingdom ATA Full time**Customer Service Agent - Egham - £25,000 to £30,000** A great opportunity has arisen with a leading UK based technology integration business. The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of...
-
Customer Service Agent
5 months ago
Staines-upon-Thames, United Kingdom ATA Full time**Customer Service Agent - Egham - £25,000 to £30,000** A great opportunity has arisen with a leading UK based technology integration business. The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of...
-
Lettings Estate Agent
3 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Chancellors Full timeThis is an exciting opportunity to become a key member of our Staines Branch team as a Lettings Estate Agent.We are seeking a highly motivated and enthusiastic individual to join our team, who is passionate about delivering exceptional customer service and has a drive to succeed in a fast-paced sales environment.As a Lettings Estate Agent, you will be...
-
Lettings Estate Agent
3 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Chancellors Full timeThis is an exciting opportunity to become a key member of our Staines Branch team as a Lettings Estate Agent.We are seeking a highly motivated and enthusiastic individual to join our team, who is passionate about delivering exceptional customer service and has a drive to succeed in a fast-paced sales environment.As a Lettings Estate Agent, you will be...
-
Customer Service Agent
4 months ago
Newcastle upon Tyne, United Kingdom DXC Technology Full time**JOB TITLE: Customer Service Agent** **LOCATION**:Cobalt Business Park** **TYPE: Permanent, Full - time** At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We support customers, calling us with enquiries and requests about their personal lending accounts. We are looking...
-
Estate Agent
5 months ago
Staines-upon-Thames, United Kingdom The Chancellors Group of Estate Agents Ltd Full timeThis is a fantastic opportunity to join our Staines Branch as a Lettings Estate Agent. Previous Estate Agency experience is not essential as all training will be provided specifically tailored towards lettings and the current property market. If you enjoy recognition and strive to be the best at everything you do then this is the perfect opportunity to join...
-
Lettings Estate Agent
3 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Chancellors Full timeThis is an exciting opportunity to become a key member of our Staines Branch team as a Lettings Estate Agent.We are seeking a highly motivated and enthusiastic individual to join our team, who is passionate about delivering exceptional customer service and has a drive to succeed in a fast-paced sales environment.As a Lettings Estate Agent, you will be...
-
Lettings Estate Agent
3 weeks ago
Staines-upon-Thames, Surrey, United Kingdom Chancellors Full timeThis is an exciting opportunity to become a key member of our Staines Branch team as a Lettings Estate Agent.We are seeking a highly motivated and enthusiastic individual to join our team, who is passionate about delivering exceptional customer service and has a drive to succeed in a fast-paced sales environment.As a Lettings Estate Agent, you will be...
-
Lettings Estate Agent
1 month ago
Staines-upon-Thames, Surrey, United Kingdom Chancellors Full timeThis is an exciting opportunity to become a key member of our Staines Branch team as a Lettings Estate Agent.We are seeking a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and building strong relationships with clients.As a Lettings Estate Agent, you will be responsible for:Providing outstanding...
-
Lettings Estate Agent
1 month ago
Staines-upon-Thames, Surrey, United Kingdom Chancellors Full timeThis is an exciting opportunity to become a key member of our Staines Branch team as a Lettings Estate Agent.We are seeking a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and building strong relationships with clients.As a Lettings Estate Agent, you will be responsible for:Providing outstanding...
-
Customer Service Agent
4 months ago
Newcastle upon Tyne, United Kingdom DXC Technology Full timeJob Description: JOB TITLE: Customer Service Agent LOCATION: TYPE: Permanent, Full - time At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We support customers, calling us with enquiries and requests about their personal lending accounts. We are looking for...
-
Lettings Estate Agent
3 days ago
Staines-upon-Thames, Surrey, United Kingdom Chancellors Full timeThis is an exciting opportunity to become a key member of our Staines Branch team as a Lettings Estate Agent.While previous Estate Agency experience is not essential, all training will be provided to help you succeed in lettings and the current property market.We encourage exceptional performance and offer a platform where everyone wants to be a top...
-
Lettings Estate Agent
6 days ago
Staines-upon-Thames, Surrey, United Kingdom Chancellors Full timeThis is an exciting opportunity to become a key member of our Staines Branch team as a Lettings Estate Agent.As a Lettings Estate Agent, you will be responsible for building and maintaining strong client relationships, consistently providing exceptional client service, and identifying client requirements to match them with our property portfolio.You will...
-
Lettings Estate Agent
1 week ago
Staines-upon-Thames, Surrey, United Kingdom Chancellors Full timeThis is an exciting opportunity to become a key member of our Staines Branch team as a Lettings Estate Agent.While previous Estate Agency experience is not essential, we provide comprehensive training tailored to lettings and the current property market. If you thrive on recognition and strive to excel in everything you do, this could be the perfect chance...
-
Customer Service Agents
5 months ago
Newcastle upon Tyne, United Kingdom G.R.E. Recruitment Limited Full time**Graduate Customer Service Agents x20 - Newcastle - Fully onsite - Up to £23,000** Are you a Newcastle based recent graduate? Are you passionate about providing excellent customer service? Do you get satisfaction from knowing you’ve helped achieve the right outcome for a customer, and even better getting it right first time? I've partnered with a...
-
Customer Service Agent
5 months ago
Newcastle upon Tyne, United Kingdom DXC Technology Full timeAt DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We provide support to customers, calling us with enquiries and requests about their loan account. We are looking for colleagues to join our team of **Customer Service Agents **putting our customers at the heart of everything...
-
Lettings Estate Agent
1 month ago
Staines-upon-Thames, Surrey, United Kingdom Chancellors Full timeUnlock Your Potential as a Lettings Estate AgentThis is an exceptional opportunity to become a key member of our Staines Branch team, where you'll have the chance to excel in a dynamic and rewarding environment.We're looking for a motivated and enthusiastic individual who is eager to learn and grow with our company. As a Lettings Estate Agent, you'll have...
-
Lettings Estate Agent
1 month ago
Staines-upon-Thames, Surrey, United Kingdom Chancellors Full timeUnlock Your Potential as a Lettings Estate AgentThis is an exceptional opportunity to become a key member of our Staines Branch team, where you'll have the chance to excel in a dynamic and rewarding environment.We're looking for a motivated and enthusiastic individual who is eager to learn and grow with our company. As a Lettings Estate Agent, you'll have...
-
Sub Agent
2 months ago
Staines-upon-Thames, United Kingdom Barhale Holdings Ltd Full timeSub Agent The Role: As a Sub Agent, you will be responsible for the management of small-value civil engineering and construction sites or assist the Site Agent and Project Manager on larger value schemes, to achieve the required project delivery to the customer's objectives while maintaining standards of health and safety, quality, environmental impact and...
-
Lettings Estate Agent
1 month ago
Staines-upon-Thames, Surrey, United Kingdom Chancellors Full timeUnlock Your Potential as a Lettings Estate AgentThis is an exceptional opportunity to become a key member of our Staines Branch team, where you'll have the chance to excel in a dynamic and rewarding environment.We're looking for a motivated and enthusiastic individual who is eager to learn and grow with our company. As a Lettings Estate Agent, you'll have...