Customer Service Agent
3 days ago
**JOB TITLE: CUSTOMER SERVICE ADVISOR - HYBRID**
**SALARY: £25,480 + bonus (depending upon company performance)**
**HOURS: 35 hours per week - 8am - 6pm shift pattern No weekend working Monday to Friday. (Core hours 10am - 4pm),No late working.**
**BENEFITS: EXCELLENT - Free Parking and a full range of benefits after the qualifying probation period**
Are you looking to work for an Award-winning forward-thinking organisation?
Are you a skilled Customer Service Agent from a call centre, receptionist, billings or helpdesk environment seeking a career opportunity not simply your next move?
Are you looking to work in a professional environment of collaboration and innovation?
We are currently seeking a skilled Customer Services Advisor to join a talented Customer Operations team.
The Customer Services Agent role is a fantastic 1st Line Helpdesk opportunity to begin your career with a forward-thinking organisation. You will be joining an established team, with many long-standing staff and you will be able to learn, be guided and developwith the best in the industry.
**JOB DESCRIPTION**:
Providing customer support for a range of products and services.
- Logging and resolving first line Customer Service Fault calls
- Ensuring attention, resolution, and appropriate escalation of reported faults
- Resolving Provider and Insurer issues
- Dealing with User Account administration.
- Support rollout of the company’s systems as directed by Team Leader
- Support, as requested, testing of new systems
- Assessing call severity and passing to 2nd level support
- Assist in data gathering required for new customers.
**PERSON SPECIFICATION**:
- 2+ years of Customer Services Experience
- Skills and qualifications in the latest Windows Operating System
- Web-based technologies skills.
- Knowledge of Mobile Tablet Devices.
- A sound proven technology-based skills and experience coupled with a calm, patient manner.
- A team player with a friendly outgoing personality
- Would suit someone from the 1st Line Help Desk, Billings or a high-volume call centre environment. Someone who is proactive and shows initiative.
- Excellent telephone manner.
- Strong interpersonal and communication skills. Ability to cope in a busy environment.
- A flexible approach to work.
- Strong organisational skills with the ability to multi-task.
- The drive to work independently without supervision.
- Proven ability to take a logical approach to problem-solving.
- Natural empathy with customer situations.
- Good listening skills with a strong desire to assist customers
- Ability to demystify technical issues using plain language.
What is in it for you?
Working for an award-winning, growing business with an enviable reputation for high quality, and service excellence.
**KEYWORDS**:
Customer Service Advisor, Customer Service Agent, Help Desk, Credit Controller, Receptionist, 1st Line Help Desk,
Staines upon Thames, Egham Hythe, Egham, Hythe End, Knowle Green, Thames, Thorpe, Royal Holloway, Ripley Springs, Ashford, Ashford Common, Shepperton, Walton on Thames, Upper Halliford, Littleton
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